Technical Support Application Apprentice

Lensa; United States; On-site; USD 31,000 - 79,000; Full time

Job summary

Lensa is hiring an apprentice for Technical Support at Thermo Fisher Scientific, seeking efficient candidates to assist in the implementation of solutions aimed at optimising laboratory usage. This role provides hands-on experience and valuable training opportunities in IT, focusing on customer interaction and project management skills.

Qualifications

• Knowledge of Windows network and system administration.
• Ability to collaborate across teams and communicate effectively.
• Demonstrated attention to detail and strong organisational skills.

Responsibilities

• Support implementation of asset utilisation monitoring solutions.
• Coordinate project tasks and timelines for data gathering and software deployment.
• Manage interaction with laboratory instruments for implementation support.

Skills

Strong communication

Interpersonal skills

Problem-solving

Education

Secondary school or equivalent experience

Tools

MS Office

Job description

Technical Support Application Apprentice

Technical Support Application Apprentice

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Thermo Fisher Scientific, is seeking professionals. Apply via Lensa today!

Work Schedule

7 1/2 hr shift

Environmental Conditions

Office

Job Description

Job Title: Technical Support Apprentice

Location: UK

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.

Discover Impactful Work

At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.

A Day In The Life

• Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
• Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
• Manage implementation project tasks and timelines including data gathering, review, and software deployment.
• Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
• Perform remote management of servers and application installation, maintenance, and support.
• Interact with remote laboratory instruments and PCs required to support the implementation process.
  
  

Keys To Success

Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.

Education

• Secondary school or equivalent experience required.
  
  

Experience

• Knowledge of Windows network and system administration tasks.
• Familiarity with standard MS Office software applications.
• Collaborate across a variety of teams (geographic, business type, management style).
  
  

Knowledge, Skills, Abilities

• Strong communication and interpersonal skills.
• Ability to determine priorities and work independently.
• Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
  
  

Physical Requirements / Work Environment

• Ability to travel up to 10% to Thermo Fisher site.
• This role is primarily remote-based with standard office hours.
  
  

This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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