Technical Support Application Apprentice

Thermo Fisher Scientific Inc.; Middleton (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Technical Support Apprentice to join their team and contribute to the Unity Lab Services Asset Utilisation program. This role involves supporting customers by implementing monitoring solutions, managing projects, and requires strong communication and organisational skills. As an apprentice, you'll work predominantly in a remote-based environment with a focus on continual growth and learning in the field.

Qualifications

• High attention to detail and ability to work independently.
• Collaboration across diverse teams (geographic, business type).
• Ability to manage implementation projects and timelines.

Responsibilities

• Support Unity Lab Services Asset Utilisation program.
• Coordinate with IT and lab teams for implementation.
• Manage project tasks like data gathering and software deployment.

Skills

Communication

Problem-solving

Organisational skills

Interpersonal skills

Education

Secondary school or equivalent experience

Tools

Windows network and system administration

MS Office

Job description

Work Schedule

7 1/2 hr shift

Environmental Conditions

Office

Job Description

Job Title: Technical Support Apprentice

Location: UK

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.

Discover Impactful Work:

At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.

A day in the Life:

• Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
• Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
• Manage implementation project tasks and timelines including data gathering, review, and software deployment.
• Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
• Perform remote management of servers and application installation, maintenance, and support.
• Interact with remote laboratory instruments and PCs required to support the implementation process.

Keys to Success:

Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.

Education

• Secondary school or equivalent experience required.

Experience

• Knowledge of Windows network and system administration tasks.
• Familiarity with standard MS Office software applications.
• Collaborate across a variety of teams (geographic, business type, management style).

Knowledge, Skills, Abilities

• Strong communication and interpersonal skills.
• Ability to determine priorities and work independently.
• Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.

Physical Requirements / Work Environment

• Ability to travel up to 10% to Thermo Fisher site.
• This role is primarily remote-based with standard office hours.

This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.