Technical Support Analyst Sr

International; Lisle (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

International Motors, LLC, based in Lisle, Illinois, is seeking a field service professional to support customers with highly technical commercial vehicle products. The role involves solving installation, operation and compatibility issues and working with product teams to capture recurring problems.

The position requires a Bachelor’s degree with 1+ year of field service experience or 3 years of related work, or a Master’s with no experience.

Qualifications

• Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience.
• Or Master’s degree and no experience.
• Or at least 3 years of field service engineering, automotive service or truck service experience.

Responsibilities

• Provide customer/user support for highly technical products via phone/email/chat.
• Troubleshoot electrical, mechanical, software and wireless vehicle systems and recommend corrective action.
• Document customer issues for quality programs and product development.

Skills

Field service

Automotive service

Customer support

Education

Bachelor's degree + 1 year field service experience

Master's degree + no experience

3 years field service experience

Job description

Position Overview

Provides support to customer/users where the product is highly technical or sophisticated in nature by responding to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electrical, mechanical, software and wireless vehicle systems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Position Overview

Provides support to customer/users where the product is highly technical or sophisticated in nature by responding to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electrical, mechanical, software and wireless vehicle systems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Minimum Requirements

• Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience

OR

• Master's degree and no experience

OR

• At least 3 years of field service engineering, automotive service or truck service experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Benefits And Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits. The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International

From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

• International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please [e-mail] request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.