Technical Support Analyst (PATH) - Salesforce & .NET

Investorflow; San Francisco (CA); On-site; MXN 180,000 - 300,000; Full time

Job summary

InvestorFlow, a Salesforce-based CRM and deal engagement platform, seeks entrants for its PATH program to become a Technical Support Analyst. You will start with structured training and mentorship, then transition to full-time support work handling client inquiries across channels.

You will gain hands-on exposure to product, processes, and technical troubleshooting, with guidance from senior colleagues as you grow responsibility and ownership.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• Hands-on coding experience in at least one language.
• Strong English communication skills.

Responsibilities

• Participate in onboarding to build product, process, and technical knowledge.
• Shadow seniors and resolve Tier 1 support cases with increasing autonomy.
• Contribute to documentation, testing, and knowledge base content creation.
• Receive mentorship on client interaction, troubleshooting workflows, and tooling.
• Demonstrate growing independence and ownership in client inquiries.
• Serve as primary technical support contact via email, phone, and chat.
• Log, triage, and resolve incidents following SLA and internal processes.
• Investigate issues within Salesforce-based & .Net apps and data workflows.
• Create and maintain knowledge base articles and guides.
• Identify recurring issues and propose proactive measures to reduce escalations.
• Collaborate with QA, Product, Customer Success, and Engineering teams.
• Communicate technical findings clearly to diverse audiences.
• Foster a culture of continuous learning and knowledge sharing.

Skills

Python

JavaScript

C#

Java

SQL

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

Excel

Job description

InvestorFlow, a Salesforce-based CRM and deal engagement platform, seeks entrants for its PATH program to become a Technical Support Analyst. You will start with structured training and mentorship, then transition to full-time support work handling client inquiries across channels.

You will gain hands-on exposure to product, processes, and technical troubleshooting, with guidance from senior colleagues as you grow responsibility and ownership.