Tech Support Analyst I: AI-Driven Troubleshooter

Invoca; Denver (CO); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Flexible Time Off

Paid holidays

Paid family leave

Job summary

Invoca in the United States is seeking a Technical Support Analyst I to own the front line of inbound support, triaging tickets and calls across campaigns, call routing, numbers, and integrations, and resolving issues or handing off with context.

You'll help grow Invoca's knowledge base, work with AI tools to speed up triage, speak customer language, and pursue a defined path to Analyst II while keeping customers and CSMs informed.

Qualifications

• At least 1+ year in a customer-facing, marketing- or SaaS-related support role.

Responsibilities

• Own the front line of inbound support - triage tickets and phone calls from the queue, diagnosing issues across campaigns, call routing, numbers, and integrations before escalating.

Skills

Customer-facing

Troubleshooting

Documentation

Ambiguity tolerance

Growth mindset

On-call experience

AI tools

Tools

Kibana

VoIP Monitor

Number management

Google Marketing Suite

Adobe Marketing Cloud

Job description

Invoca in the United States is seeking a Technical Support Analyst I to own the front line of inbound support, triaging tickets and calls across campaigns, call routing, numbers, and integrations, and resolving issues or handing off with context.

You'll help grow Invoca's knowledge base, work with AI tools to speed up triage, speak customer language, and pursue a defined path to Analyst II while keeping customers and CSMs informed.