Technical Support Analyst I

Foothills Park & Recreation District; Littleton (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Paid Time-Off

8 holidays + floating holiday

Recreation discounts and perks

Wellness program

Tuition Reimbursement

Job summary

Foothills is seeking a Technical Support Analyst I to join our IT team in Colorado. You will troubleshoot hardware and software issues, support a hybrid Microsoft 365 environment, and assist with workstation deployment and maintenance.

The role requires an Associate’s degree and 2 years of relevant experience, plus strong communication skills and the ability to work on-site in Littleton area. On-site duties and on-call rotation are involved.

Qualifications

• Associate’s degree in Computer Science or related field and two years of related work experience.
• Working knowledge of Windows OS, Microsoft 365, and TCP/IP; ability to troubleshoot network/wireless issues.
• Experience with Active Directory, Group Policy, Exchange Online (hybrid) and basic VoIP/virtual environments.

Responsibilities

• Provide first-line helpdesk support during business hours with strong customer service.
• Troubleshoot and resolve hardware/software issues remotely or at user sites; assess user needs and implement solutions.
• Maintain and support Microsoft 365 tenant and other SaaS apps; manage accounts and backups.

Skills

Windows OS

Microsoft 365

TCP/IP

Active Directory

Group Policy

Entra ID

Office 365

OneDrive

SharePoint

Microsoft Teams

Education

Associate’s degree in Computer Science or related field

Tools

Virtualization/Remote monitoring tools

Job description

• Additional Location : Peak Community & Wellness Center
• Job Age Requirement : 18+
• Resume Required : Yes
• Cover Letter Required : No
• Salary : $48612 USD Annually - $59283 USD Annually

Job Description

Position: Technical Support Analyst I

Hiring Salary Range: $48,612 - $59,283

Full Salary Range: $48,612 - $69,998

Application Deadline: 11/5/2026

The Technical Support Analyst I performs a variety of skilled and technical work associated with the installation, use, and upgrades of the District’s communication systems, computer hardware, software, and related technologies. The position provides support to users by troubleshooting and resolving technical problems.

Job Duties:

• As the first point of contact, monitor and answer helpdesk phone during business hours and respond accordingly. High levels of customer service and excellent communication skills are critical to this role.
• Provide troubleshooting, problem analysis assistance and instruction to staff with computer problems remotely or at the user’s workstation; determine user needs in order to recommend and implement solutions that ensure minimum delay and effective operation for system users.
• Provide support for the District’s hybrid Microsoft 365 tenant and other SaaS applications.
• Provide day-to-day maintenance of computer equipment by installing, configuring, relocating, troubleshooting and repairing computer equipment and software problems.
• Create user network and email accounts; troubleshoot problems with accounts, network rights, and hardware; perform updates and backups as needed.
• Image and deploy workstations and laptops as required.
• Install additional approved software on workstations as required.
• Maintain and troubleshoot copiers, printers and other peripherals.
• Locate and relocate PCs, printers and other hardware.
• Install, terminate, and troubleshoot structured cable as needed.
• Assist with additional tasks such as network and systems monitoring and general server maintenance in the absence of the Technical Support Analyst II and/or Information Technology Manager.
• Perform basic network configuration tasks (such as port configuration) as assigned.
• Respond to after-hours emergencies as part of an on-call rotation.
• Maintain records for software, hardware (both loaned out and permanently installed), maintenance schedules, and licensing as required for efficient IS operation and compliance with copyright or other laws.
• Assist with the creation of digitally accessible content using standard office productivity software (Word, Excel, Outlook, PowerPoint and Adobe Acrobat).
• Stay current with technologies applicable to District use. Demonstrate mastery in software usage and the ability to teach it to others.
• Attend work on a regular, reliable and punctual basis.

Working Environment & Physical Requirements:

• Most work is performed indoors in a busy office-type environment where noise and interruptions prevail.
• Occasional environmental conditions encountered include noise, fumes, odors, and dust. Requires the ability to drive between various locations and occasionally transport supplies during the performance of the job duties.
• Must be able to frequently sit and occasionally walk, stand, bend, kneel, stoop, reach and lift, push or pull.
• Manual dexterity is needed to operate PC and other office equipment.
• The ability to communicate via the telephone and through face-to-face communication is required.
• Vision requirements include near and far acuity, depth perception and color vision.
• Ability to lift / move 50 pounds unassisted; and lift / move a maximum of 100 pounds with assistance.

Experience and Skills

• Associate’s degree in Computer Science or related field and two (2) years of work experience in computer hardware and software repair and maintenance, network/system administration or any equivalent combination of acceptable education and years of experience in the field.
• Requires a high level of knowledge of computer hardware and software including Windows Operating Systems, and Microsoft 365. Must have a working knowledge of the TCP/IP protocol suite. Ability to troubleshoot network and wireless issues including laptops and other portable devices.
• Requires working knowledge of Microsoft Windows Server Operating Systems including Active Directory and user/computer management. Ability to work with remote monitoring and management tools for desktop patching and reporting. Requires a high level of knowledge of printers (directly connected or network) and other peripherals such as scanners and multifunction devices (scanner/fax/copier/printer).
• Basic knowledge of VoIP phone systems/phones preferred.
• Basic knowledge of virtual environments preferred.
• Experience with Exchange online (hybrid) mailbox/user administration preferred.
• Experience and basic knowledge of Group Policy preferred.
• Basic knowledge of Entra ID, Office 365, OneDrive, SharePoint, Microsoft Teams preferred.
• Understanding and ability to apply digital accessibility concepts and WCAG requirements preferred.
• Must possess and maintain a valid Driver’s License. Must be insurable by the District carrier at the onset and for the duration of employment.
• Knowledge of modern office procedures, methods, and general office equipment (computer, copier, fax, phone, etc.). Proficiency with applicable computer software applications (Word, Excel, Outlook).
• Knowledge of computer systems, printers, and networks and the ability to maintain such systems.

As a full-time Foothills employee, benefits include:

• Paid Time-Off (vacation, personal & sick time) which equates to 4+ weeks/year
• 8 paid holidays + 1 floating holiday/year
• Recreation discounts and perks for you and your dependents including but not limited to:
• FREE use of our recreation/fitness centers, swimming pools, and ice arena
• FREE or discounted fitness classes
• Golf green fee discounts and free driving range use
• Discounts on childcare and other classes/programs
• 100% paid Term Life Insurance and AD&D
• 401(k) with annual District discretionary contribution
• Flexible Spending Account (medical and/or dependent care)
• Voluntary Term Life Insurance available
• Long-Term and Short-Term Disability insurances available
• Wellness Program- earn additional personal time or medical insurance discount and more!
• Tuition Reimbursement program

About Us
Creating Community, Enhancing Health, Inspiring Play! We fulfill our mission by providing a variety of recreational services, programs and activities for both youth and adults. We operate three recreation centers, two golf courses, a two-sheet ice arena, swimming pools, and two indoor sports facilities. In addition, we maintain 68 park sites and over 30 miles in trails. Joining our team means you will contribute to the well-being of your community.

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
  • A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran