Technical Support Analyst - Fintech SaaS & ERP Expert

Tabs; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation and equity

Unlimited PTO

100% employer covered healthcare premium

Lunch provided

Parental leave up to 12 weeks

Tax free commuter benefits

401k

Job summary

Tabs, based in New York, seeks a Technical Support Analyst to manage technical requests from merchants. You'll be the first line of defense for troubleshooting issues and providing support. This role involves collaborating across teams to ensure an excellent experience for our customers.

The ideal candidate should have 1-5 years in technical support, strong problem-solving skills, and be able to handle high ticket volumes effectively. Perks include competitive compensation, unlimited PTO, and comprehensive health benefits.

Qualifications

• 1-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
• Exceptional problem-solving skills.
• Ability to thrive under pressure and deliver solutions in real-time.

Responsibilities

• Resolve complex support issues from merchants via email, Slack, and chat.
• Own ticket triage and prioritization.
• Identify patterns and recurring issues, providing actionable insights.

Skills

Problem-solving skills

Technical aptitude

Excellent communication

Experience with ticketing systems

Ability to manage high ticket volume

SQL or data querying

Tools

HubSpot

Zendesk

Pylon

Job description

Tabs, based in New York, seeks a Technical Support Analyst to manage technical requests from merchants. You'll be the first line of defense for troubleshooting issues and providing support. This role involves collaborating across teams to ensure an excellent experience for our customers.

The ideal candidate should have 1-5 years in technical support, strong problem-solving skills, and be able to handle high ticket volumes effectively. Perks include competitive compensation, unlimited PTO, and comprehensive health benefits.