Technical Support Analyst 3

Yakshna Solutions; Herndon (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Training & development

Job summary

Yakshna Solutions, Inc is seeking a Technical Support Analyst to support the Department of Veterans Services' PVCC in Warrenton, VA onsite. The role will involve deploying and maintaining IT hardware and software across the site and remote locations, with emphasis on service delivery and security.

The candidate will support Windows and Google ecosystems, manage tickets, and assist with network and device troubleshooting, while adhering to security practices and documentation standards.

Qualifications

• Proficient knowledge of installing, troubleshooting, administering Windows OS, Microsoft O365, Microsoft Edge, Google Chrome, and IT assets.
• Doc changes to systems, update training and system documentation.
• A clean driving record and dependable transportation for occasional travel.
• Strong customer service and teamwork orientation.

Responsibilities

• Support PVCC IT program and PVCC hardware/software across site and remote Veterans Benefits sites.
• Provide IT administration and technical support for agency software/hardware systems.
• Set up, configure, and troubleshoot network devices (routers, switches, WLAN).
• Monitor performance and manage end-user tickets.

Skills

Windows OS

Microsoft O365

Google Suite

Networking (LAN/WAN)

Mobile devices

Troubleshooting

Customer service

Documentation

Driver/travel readiness

Tools

Google Suite

Microsoft 365

Outlook PST files

Job description

Technical Support Analyst 3 - Warrenton, VA 20187 (Onsite)

YSI Jobs - YSI Admin

ID Job Title Job Description 810936 Technical Support Analyst 3

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a Technical Support Analyst to support the Department of Veterans Services' (DVS) Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).

Benefits

The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Own reliable transportation. The agency will reimburse them for all travel expenses directly.
  
  

Required Skills & Experience

• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
• Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
• A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
• Perform other duties as assigned.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and can communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem-solving skills and can utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
  
  

Ideal candidates will be able to work independently and as a team. The ability to adapt to change and communicate effectively with customers and coworkers is essential. Comply with all system development policies, procedures, standards, and guidelines, including coding standards and reviews. Fully document work performed and provided technology turnover on all work performed to other SCC staff.

Job Title: Technical Support Analyst 3 (810936)

Location: 6951 Vint Hill Parkway Warrenton, VA 20187 (Onsite)

Status: Full-time, Contract

Salary: $70,000-75,000 annually with benefits

US Citizen or Green card holder only

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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