Technical Support Analyst

Smart IMS Inc; Warrenton (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Smart IMS Inc. is seeking a Technical Support Analyst for an onsite 5-month contract in Warrenton, VA. The role involves IT administration and hands-on support for PVCC software and hardware, including configuring desktops, mobiles, and network gear.

Candidates should be capable of managing tickets and user training. The position requires travel to satellite offices as needed, a clean driving record, and dependable transportation.

Qualifications

• Knowledge of setup, configuration, and maintenance of PCs and peripherals and networking.
• Experience with Android and Apple mobile devices setup and troubleshooting.
• LAN/WAN support, TCP/IP, DNS, DHCP basics.

Responsibilities

• Provide IT administration and technical support for PVCC software and hardware.
• Install, configure, and troubleshoot networking gear (routers, switches, wireless APs).
• Track end-user issues through the ticketing system and maintain documentation.
• Monitor network and systems performance and assist with security monitoring.
• Occasional travel with provided reimbursement as needed.

Skills

PC/Desktop setup

Mobile devices

LAN/WAN basics

Email admin

IT inventory

Hardware troubleshooting

Customer service

Tools

Microsoft O365

Google Suite

Job description

Job Title: Technical Support Analyst

Duration (Contract): 5 Months

Client Location: Warrenton, VA 20187

Location Preference: Onsite

As a Technical Support Analyst, you will assist the IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Client, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

Required Skills, Experiences, Education and Competencies:

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting, and training (Google Suite, PST files, calendars, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system, and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Resolve network and infrastructure issues.
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Own reliable transportation. The agency will reimburse them for all travel expenses directly.

REQUIRED SKILLS:

• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.
• Document any changes to systems, update training, and system documentation, and create new procedures to solutions, issues, and problems.
• A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
• Perform other duties as assigned.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.