Technical Support Analyst

Info Origin Inc; Virginia (MN); On-site; USD 48,000 - 55,000; Full time

Job summary

Info Origin Inc. is seeking a Technical Support Analyst in VA, US to provide hands-on IT support at PVCC facility. You will install, configure, and troubleshoot Windows desktops, laptops, printers, and mobile devices, with occasional support to remote Veterans Benefits sites.

The role focuses on Microsoft 365/O365, basic networking, and IT security, while maintaining documentation, inventory, and end-user support in collaboration with IT teams and vendors.

Qualifications

• Strong experience with Windows OS and desktop support.
• Experience with Microsoft 365/O365 and email configurations.
• Basic networking knowledge and IT security awareness.
• Ability to document procedures clearly and concisely.
• Willingness to travel to satellite offices as needed.
• Ability to lift up to 50 lbs and perform hands-on IT tasks.
• Reliable transportation and safe driving record for occasional travel.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows desktops and devices.
• Support Microsoft 365/O365, email, calendars, and distribution lists.
• Configure and troubleshoot mobile devices (Android/iOS).
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers and switches.
• Support desktop software, hardware, and telephone systems.
• Monitor performance and resolve infrastructure issues.
• Manage IT inventory, tickets, reporting, and end-user support.
• Identify and report security vulnerabilities and incidents.
• Maintain technical documentation and training materials.
• Provide professional, customer-focused IT support with vendors.

Skills

Windows OS

Microsoft 365

Desktop support

Networking

IT security

Documentation

Travel

Lifting 50 lbs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Analyst

VA, US

2 days ago Requisition ID: 2154

Salary Range: $35.00 To $40.00 Hourly

We are seeking a skilled Desktop/Technical Support Technician to provide hands-on IT support at the Puller Veterans Care Center (PVCC), a medical facility supporting approximately 200 IT devices, including desktops, laptops, printers, phones, and mobile devices. The technician will also provide occasional support to remote Veterans Benefits sites.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other IT assets.
• Support Microsoft 365/O365, Microsoft Edge, Google Chrome, email, PST files, calendars, and distribution lists.
• Configure and troubleshoot Android and Apple mobile devices.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points.
• Support desktop hardware, software, applications, mobile devices, and telephone systems.
• Monitor network/system performance and resolve infrastructure issues.
• Manage IT inventory, ticketing, reporting, and end-user support activities.
• Identify and report security vulnerabilities and incidents.
• Maintain technical documentation, procedures, and training materials.
• Provide professional, customer-focused support and work effectively with IT teams and vendors.

Required Qualifications

• Strong experience with Windows OS, Microsoft 365/O365, desktop support, hardware/software troubleshooting, and IT assets.
• Working knowledge of networking and IT security.
• Strong troubleshooting, problem-solving, communication, organization, and customer service skills.
• Ability to create clear technical documentation.
• Reliable transportation and clean driving record for occasional travel to satellite offices.
• Ability to lift up to 50 lbs. and perform hands-on physical IT support activities.

Preferred

• Experience supporting healthcare, government, or enterprise IT environments.
• Experience with ticketing systems, IT inventory, and remote/field support.