Technical Support Analyst

Penske Cadillac Buick GMC of South Bay; California; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescrip

Company Paid Life Insurance

401(k) Savings and Retirement Plan

Career Advancement Opportunities

Job summary

SoCal Penske Dealer Group is seeking an on-site IT Support professional to ensure the efficient operation of computer systems, hardware, software, and network infrastructure. You will troubleshoot issues, maintain IT equipment, and provide timely solutions to support daily business operations.

The role requires strong customer service skills and the ability to work independently and as part of a team in a fast-paced environment.

Qualifications

• Three years of experience in help desk, technical support, or workstation support.
• Two years of customer service experience including phone, email, and remote assistance.
• Working knowledge of computer hardware, software applications, OS, and network troubleshooting.

Responsibilities

• Provide end-user technical support by diagnosing and resolving hardware, software, and network issues.
• Install, configure, maintain, troubleshoot, and repair computer hardware, software, and peripherals.
• Demonstrate working knowledge of Windows OS and related applications.
• Use IT ticketing systems to document, track, prioritize, and resolve requests.
• Assist with setup and maintenance of workstations, printers, and IT equipment.
• Provide technical assistance in person, by phone, email, and remote support.

Skills

Help desk experience

Customer service

Troubleshooting

Tools

IT ticketing systems

Job description

Summary

The primary role of this position is to provide technical support to end users, ensuring the efficient operation of computer systems, hardware, software, and network infrastructure. This position is responsible for troubleshooting technical issues, maintaining IT equipment, and providing timely and effective solutions to support daily business operations.

Position is 100% on-site.

Essential Duties

• Provide technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
• Install, configure, maintain,troubleshoot, and repair computer hardware, software, and peripheral equipment.
• Demonstrate working knowledge of PC operating systems, including Microsoft Windows Professional and related applications.
• Utilize IT ticketing systems to document, track, prioritize, and resolve technical support requests.
• Apply working knowledge of Java and Microsoft Office applications.
• Perform network troubleshooting and maintenance, including TCP/IP, DNS, WAN, LAN, and related network technologies.
• Assist with the setup, configuration, and maintenance of workstations, printers, and other IT equipment.
• Provide technical assistance to end users through in-person, telephone, email, and remote support.
• Demonstrate the ability to learn, adapt to, and support new software platforms and technologies.
• Maintain strong written and verbal communication skills when interacting with employees, management, and other stakeholders.
• Exercise sound judgment, analytical thinking, and problem-solving skills when addressing technical issues.
• Demonstrate initiative, self-motivation, and strong attention to detail.
• Maintain a customer service-oriented approach by responding to technical support requests in a professional and timely manner.
• Work effectively both independently and collaboratively in a team-oriented environment.
• Perform other related duties as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The qualifications listed below represent the knowledge, skills, and abilities required for this position.

• Minimum of three (3) years of experience in help desk, technical support, or workstation support.
• Minimum of two (2) years of customer service experience, including providing support by telephone, email, and remote assistance.
• Working knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple technical support requests while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must possess a valid driver's license and maintain an acceptable driving record in accordance with company requirements.
• Must have reliable transportation to travel between assigned work locations, as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Individual will

be required to:

• Ability to sit or stand for extended periods while performing assigned duties.
• Ability to occasionally bend, squat, kneel, reach, push, and pull while installing, maintaining, or troubleshooting IT equipment.
• Ability to lift, carry, and transport equipment weighing up to 25 pounds, such as computers, monitors, printers, and related peripherals.
• Ability to perform repetitive hand and finger movements associated with operating computers, keyboards, and other electronic equipment.
• Ability to move between workstations and designated work areas to provide technical assistance and support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Hourly rate of $30.00 up to $35.00 per hour depending on experience.

SoCal Penske is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver license and have a good driving record.

SoCal Penske Dealer Group is looking for results driven, team focused, dedicated people to join our team.

Our compensation and benefits package includes:

• Medical, Dental, Vision and Prescription Insurances
• Company Paid Life Insurance
• 401(k) Savings and Retirement Plan
• Tremendous Opportunity to Learn, Advance and Build a Career!

SoCal Penske Dealer Group is an Equal Opportunity Employer.