Technical Support Aide

CCRES, Educational & Behavioral Health Services; Devon (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

11 paid holidays & 7 days PTO

Medical, Dental & Vision (eligible)

403(b) Retirement Savings Plan – 3%

Employee Assistance Program (EAP)

Tuition discount through educational p

Milestone service awards

Gift card raffle on pay-day Fridays

Job summary

CCRES Educational & Behavioral Health Services invites applications for a Regular Education Paraprofessional/Technical Support Aide at Devon Elementary. The role runs for 10 months and includes 11 paid holidays plus 7 days of paid time off, prorated by start date.

The position supports classroom technology and student access to devices. Work involves assisting with printers, troubleshooting, and setting up multimedia and educational software.

Qualifications

• High School Diploma or equivalency required.
• Bachelor's degree preferred.
• 1 year of technical support/help desk experience preferred.

Responsibilities

• Support teacher and student use of computers, tablets, and mobile devices.
• Assist teachers in preparing instructional materials that support the use of technologies.
• Assist teachers and students in the use of building-based and Internet technologies.
• Assist individuals and small groups of students within classrooms under the direction of the teacher.
• Help teachers select and use instructional software and technology applications.
• Maintain software and applications for student use.
• Set up multimedia equipment for classroom and building use.
• Provide technical support for technology being assessed and for building-based technologies.

Skills

Technical support

Help desk

Education

High School Diploma or Equivalency

Bachelor's degree - preferred

1 year of technical support/help desk experience

Tools

Printers

Troubleshooting

Job description

Make a difference every day by joining CCRES as a Regular Education Paraprofessional/Technical Support Aide through our partnership with Tredyffrin-Easttown School District (T/ESD)!

SUMMARY

• Regular Education Paraprofessional/Technical Support Aide
• 10 month position
• 11 paid holidays & 7 days of paid time off (pro-rated based on start date)
• The hourly pay-rate for Regular Education Paraprofessional/Technical Support Aide is $24.41per hour

VACANCY

Devon Elementary (8:15-4:15)

The Technical Support Aide (Regular Education Paraprofessional)position works with teachers in support of technology needs. Position works with students to bring technology to the classroom via mobile computer carts. Duties could include but not limited to: assisting with setting up printers, troubleshooting, etc.

Performance Responsibilities include

• Support teacher and student use of computers, tablets, and mobile devices.
• Assist teachers in the preparation of instructional materials that support the use of technologies.
• Assist teachers and student in the use of building-based and Internet technologies.
• Assist individuals and small groups of students within classrooms and under the direction of the classroom teacher
• Help teachers to select and use instructional software and technology applications.
• Maintain software and applications for student use.
• Set up multimedia equipment as needed for classroom and building use.
• Provide support for students being assessed via technology under the direction of classroom teacher.
• Provide technical support for building-based technologies and request support and repair as needed.
• Provide A/V assistance for classroom and building events and performances.
• Provide support for the replacement and organization of technologies and peripheral equipment.
• Other duties assigned by the principal.

EDUCATION / EXPRIENCE

• High School Diploma or Equivalency
• Bachelor's degree - preferred
• 1 year of technical support/help desk experience strongly preferred.

CREDENTIALING

(Clearances current within 12 months)

• PA Child Abuse (Act 151) Clearance
• PA Criminal (Act 34) Clearance
• PA Department of Education FBI – Use code 1KG6XN
• TB Screening - current within 3 months
• Education Documentation - Diploma OR Official Transcripts

• 11 paid holidays and 7 days of paid time off (prorated based on start date)
• Benefits for employees working 30 or more hours per week will be eligible to enroll in Medical, Dental & Vision, Accident, Critical Illness, FlexCare, Short-Term disability and Life insurance
• CCRES 403 (b) Retirement Savings Plan – 3% matching contribution
• Employee Assistance Program (EAP)
• Tuition discount through educational partnerships
• Milestone service award (5 years, 10 years, 15 years)
• Gift card raffle on pay-day Fridays

ABOUT CCRES

As a 501(c)(3) non-profit, CCRES Educational and Behavioral Health Services is an organization of dedicated and highly-trained staff members who provide quality services to schools, children, adults, and families. We work collaboratively with school districts, intermediate units, and the behavioral health system.

MISSION STATEMENT

The mission of CCRES is to ensure quality educational and human service programs for children, families, and schools. Through innovative partnerships, we provide human resources and grant opportunities.

CCRES is an equal opportunity employer. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

AC update 8/3/26