Technical Support Account Specialist

Xfinity; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical liaison to enhance client relationships and ensure seamless service delivery. In this dynamic role, you will diagnose and resolve technical challenges while optimizing client environments. Your exceptional communication skills will be key in interfacing with both technical and non-technical stakeholders, driving client satisfaction, and delivering measurable results. Join a forward-thinking company that values innovation and offers a supportive environment for professional growth.

Benefits

Best-in-class benefits

Commission eligibility for sales positions

Bonus eligibility for non-sales positions

Qualifications

• Bachelor's degree preferred; experience may substitute.
• 0-2 years of relevant work experience required.

Responsibilities

• Act as the primary technical liaison for clients, ensuring their needs are met.
• Diagnose and resolve technical challenges with minimal disruption.
• Maintain regular communication with stakeholders and manage risk.

Skills

Project Management

Project Scope Development

Results-Oriented

Education

Bachelor's Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Act as the primary technical liaison for clients, understanding their business goals and ensuring their needs are met through tailored technical solutions. Diagnose and resolve technical challenges, ensuring minimal disruption and delivering sustainable solutions. Develop and execute strategies for ongoing optimization of client environments, fostering long-term technical success. Exceptional communication and relationship-building skills, with a proven ability to interface with both technical and non-technical stakeholders. Demonstrates success in driving client satisfaction and delivering measurable results.

Job Description

Core Responsibilities

• Customer's single point of contact and responsible for being the customer's network technical liaison for any post deployment related Break/Fix operational activities.
• Accountable for providing technical assessment based on observation, incident management, customer business requirements and compliance standards.
• Responsible for reporting on key topics such as Contractual SLA's and KPI's, Network Utilization, Mean Time to Repair and Network Device Inventory.
• Interacts with cross-functional teams including third party vendors and other resources; coordinates technical activities to achieve goals.
• Identifies goals and success criteria for key planning milestones, including but not limited to network refreshes, vendor selection recommendation, meeting business uptime needs, etc.
• Maintains regular communication with stakeholders. Maintains a routine cadence with customer on Weekly Calls, Monthly Business Reviews and QBR's.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to all stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Project Management, Project Scope Development, Results-Oriented

Compensation

Primary Location Pay Range: $28.01 - $42.02

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About the company

Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.