Technical Support 1

HTC Global Services; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, and Vis

Paid Time Off

Paid Holidays

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

a variety of other perks

Job summary

HTC Global Services seeks an IT Asset Management & Deployment Specialist to manage the full lifecycle of technology devices onsite in Detroit. You will handle deployment, asset auditing, inventory coordination, and stakeholder service while maintaining an organized warehouse environment.

Responsibilities include coordinating deployments to district locations, conducting onboarding/offboarding, and ensuring accurate documentation.

Qualifications

• Associate’s degree in Information Technology, Business Administration, or a related field.
• Proven experience in asset management and IT deployment.
• Minimum of five (5) years of desktop/computer support experience, including troubleshooting and routine maintenance of computers and peripheral equipment.
• Proficiency with Microsoft 365, including Word, Excel, Outlook, Teams, and SharePoint.
• Familiarity with ITSM and ITAM tools and database management.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to quality.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Ability to work under pressure, meet deadlines, and prioritize requests professionally and empathetically.
• Self‑motivated and comfortable working in a fast‑moving environment.
• Ability to lift and move up to 50 pounds without assistance.
• Must own reliable transportation and have a valid driver’s license.

Responsibilities

• Support the full lifecycle of technology devices from acquisition to disposal.
• Serve as a first point of contact for purchase-related support and onboarding/offboarding.
• Coordinate and schedule technology deployment to district locations and schools.
• Conduct new-hire orientations and best-practice workshops when devices are deployed.
• Maintain the warehouse/vault for efficient organization and accessibility.
• Provide timely and accurate responses to stakeholder concerns.
• Follow established procedures for deployment and asset management.
• Maintain records for incoming orders, asset receipts, and inventories.
• Troubleshoot and resolve order, warranty, and delivery issues.
• Assist with physical inventory and audits, including damaged devices and loss reporting.
• Manage stock inventory to ensure deployment readiness.
• Develop and update internal knowledge articles and FAQs.
• Follow warehouse safety guidelines and collaborate with teams on asset management projects.
• Provide professional, courteous customer service to stakeholders.
• Perform other duties as assigned by the Supervisor.

Skills

Asset management

IT deployment

Desktop support

Troubleshooting

Microsoft 365

Communication

Documentation

ITSM knowledge

ITAM tools

organizational skills

Valid driver’s license

Lifting up to 50 lbs

Education

Associate’s degree in information technology or related field

Tools

Microsoft 365

ITSM tools

ITAM tools

Job description

IT Asset Management & Deployment Specialist (onsite)

Position Overview

Support the full lifecycle of technology devices while combining hands‑on desktop support, IT deployment, asset management, inventory coordination, and stakeholder service. This role supports the receipt, deployment, maintenance, tracking, auditing, and disposal of technology assets while helping maintain an organized and secure warehouse environment. The position requires strong procedural discipline, attention to detail, accurate documentation, quality‑focused execution, and a commitment to providing excellent service to stakeholders.

What You’ll Do

• Support each phase of the technology asset lifecycle, from acquisition and deployment through maintenance and disposal.
• Serve as a first point of contact for technology purchase‑related support, including order status inquiries, onboarding/offboarding support, delivery schedules, and pickup of old technology.
• Coordinate and schedule timely technology deployment to district locations and schools.
• Conduct new‑hire orientations and/or best‑practice workshops when devices are deployed.
• Maintain the warehouse/vault, including staging and labeling bays and shelves for efficient organization and accessibility.
• Provide timely and accurate responses to stakeholder concerns and inquiries.
• Follow established procedures and guidelines for technology deployment and asset management.
• Maintain accurate records for incoming technology orders, asset receipts, partial vendor orders, and district inventory.
• Troubleshoot and resolve order, warranty, and delivery issues with colleagues, vendors, and carriers.
• Assist with physical inventory and technology audits, including lost/stolen, damaged‑device, and targeted inventory reporting.
• Manage stock inventory to ensure technology and equipment are available for deployment.
• Develop and update internal knowledge articles and frequently asked questions.
• Follow warehouse safety guidelines and ensure assets are securely organized and stored.
• Collaborate with other teams on projects, tasks, and incidents related to asset management.
• Provide professional, courteous, and empathetic customer service to stakeholders.
• Perform other duties as assigned by the Supervisor.

Required Qualifications

• Associate’s degree in Information Technology, Business Administration, or a related field.
• Proven experience in asset management and IT deployment.
• Minimum of five (5) years of desktop/computer support experience, including troubleshooting and routine maintenance of computers and peripheral equipment.
• Proficiency with Microsoft 365, including Word, Excel, Outlook, Teams, and SharePoint.
• Familiarity with ITSM and ITAM tools and database management.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to quality.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Ability to work under pressure, meet deadlines, and prioritize requests professionally and empathetically.
• Self‑motivated and comfortable working in a fast‑moving environment.
• Ability to lift and move up to 50 pounds without assistance.
• Must own reliable transportation and have a valid driver’s license.

Preferred Qualifications

• Experience supporting Apple, HP, Lenovo, and Dell products.
• Asset management and IT deployment experience in an educational or large enterprise setting.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package.

Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• a variety of other perks

Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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