Technical Support

CrowdStrike Inc.; Madison (WI); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading pay

Wellness programs

Vacation & holidays

Parental & adoption leaves

Professional development

Employee networks

Office amenities

Great Place to Work

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy and maintain CrowdStrike services. You will own customer issues from initial troubleshooting to resolution, balancing technical and non-technical guidance in a fast-paced environment.

The role emphasizes proactive communication, collaboration with Sr. TSE/Engineering, and creating knowledge-base content. Bonus points for kernel security and hybrid/remote support; a strong customer-first mindset is

Qualifications

• 3+ years in customer or technical support, or related role.
• Strong Windows troubleshooting and networking comprehension.
• Demonstrated problem solving and calm, professional communication.
• Ability to learn new technologies quickly and work independently.
• Excellent relationship management and multi-format communication.
• Experience with AI to improve decision-making and workflows.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed response quality and timeliness for customers.
• Serve as escalation contact and coordinate with internal teams.
• Document bugs with engineering for product issues affecting customers.
• Create troubleshooting documentation to support knowledge base.
• Propose process improvements to delight customers.

Skills

Customer support

Windows troubleshooting

Problem solving

Quick learner

Communication skills

Independent worker

Analytical thinking

Calm under pressure

AI experience

Tools

Splunk

Linux troubleshooting

Job description

USA - Remote

Full time

Job Description

About the Role:

The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

• You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalation priority issues that need immediate attention

• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience

• Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible

• You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers

• Create the process or troubleshooting documentation in the support of knowledge base.

• We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

• 3+ years of customer support, technical support, system administration or related customer facing role

• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues

• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment

• Ability to learn new technologies quickly

• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

• Ability to work independently with little direct supervision and as a part of a team.

• Outstanding analytical and organizational abilities

• Ability to remain calm, composed and articulate when dealing with tough customer situations

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Experience supporting Kernel level security solutions

• Experience supporting hybrid environments

• Experience supporting security applications such as AV, VPN, Firewall, proxy

• Linux troubleshooting experience a plus

• Experience with Splunk

• Experience with troubleshooting Windows and Mac

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $115,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here (http://crowdstrike.wd5.myworkdayjobs.com/crowdstrikecareers/page/a78c53e64ec61001f47d48a4699e0000) .

Expected Close Date of Job Posting is:12-30-2026

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware‑based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)