Technical Support

CrowdStrike; Columbus (OH); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks

Vibrant office culture

Great Place to Work Certification

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services. You will own issues, troubleshoot, identify root causes, and collaborate with engineering to resolve complex problems.

The role emphasizes strong Windows troubleshooting, issue documentation, and knowledge-base contributions, with a focus on delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 3+ years of customer-facing experience in technical support or related roles.
• Proficiency with Windows environment, Windows Service and Workstation troubleshooting.
• Strong communication across written, live chat, conference calls, and in-person formats, with calm, professional handling of escalations.
• Ability to learn new technologies quickly and apply them to customer issues.
• Experience using AI technologies to improve decision-making and workflows.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to root-cause analysis and resolution or escalation.
• Meet or exceed customer expectations for response quality and timeliness.
• Serve as a primary contact on escalations and coordinate with Sr. TSE/Engineering as needed.
• Collect information and document bugs for product issues impacting customers.
• Create and improve troubleshooting documentation for the knowledge base.
• Contribute to process improvements to delight customers.

Skills

Customer support

Technical support

System administration

Relationship management

Analytical thinking

Problem solving

Learning agility

Communication skills

AI technologies

Tools

Windows environment

Splunk

Job description

USA - Remote

Full time

Job Description

About the Role:

The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

• You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalation priority issues that need immediate attention

• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience

• Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible

• You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers

• Create the process or troubleshooting documentation in the support of knowledge base.

• We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

• 3+ years of customer support, technical support, system administration or related customer facing role

• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues

• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment

• Ability to learn new technologies quickly

• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

• Ability to work independently with little direct supervision and as a part of a team.

• Outstanding analytical and organizational abilities

• Ability to remain calm, composed and articulate when dealing with tough customer situations

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Experience supporting Kernel level security solutions

• Experience supporting hybrid environments

• Experience supporting security applications such as AV, VPN, Firewall, proxy

• Linux troubleshooting experience a plus

• Experience with Splunk

• Experience with troubleshooting Windows and Mac

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $115,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here (http://crowdstrike.wd5.myworkdayjobs.com/crowdstrikecareers/page/a78c53e64ec61001f47d48a4699e0000) .

Expected Close Date of Job Posting is:12-30-2026

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware‑based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)