Technical Supervisor

Sonora Quest; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a Laboratory Supervisor to oversee day-to-day operations in the General Lab-Days-Ref Lab. You will organize, direct and improve workflow to deliver high-quality, cost-effective patient care.

The role requires leading a team of 10–40 technical staff, hiring and training, and ensuring CAP, CMS, AABB, FDA, CLIA, and OSHA standards are met. You will drive process improvements using Six Sigma and Lean methodologies and coordinate cross-functional risk

Qualifications

• Bachelor’s degree in a lab science or medical technology.
• Four years’ training/experience in high-complexity testing.

Responsibilities

• Hire, train and supervise staff; set priorities and schedules.
• Schedule labor within budgets and input for budgets.
• Ensure CAP/CMS/AABB/FDA/CLIA and OSHA compliance for patient care.
• Lead task forces to improve service quality and efficiency.
• Coordinate information dissemination within the organization and to partners.

Skills

Leadership

Coaching

Staff development

Six Sigma

Lean

Budgeting

Education

Bachelor’s Degree in chemical, physical, biological or clinical laboratory science or medical technology

Job description

Primary City/State: Phoenix, Arizona

Department Name: General Lab-Days-Ref Lab

Work Shift: Day

Job Category: Lab

Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

POSITION SUMMARY

This position provides general operational supervision under the direction of the director/manager to assigned personnel. Responsible for organizing, directing and controlling workflow aspects of the section in order to improves processes to provide high quality and cost effective services.

CORE FUNCTIONS

1. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and disciplinary actions. Provides leadership, coaching, recognition, and staff development. Establishes priorities, workloads, schedules, controls, work procedures and day-to-day problem resolution and trouble shooting utilizing Six Sigma and Lean concepts, tools and methodology in the department

2. Schedules and manages the use of labor and resources within budgetary guidelines. Manages waste reduction and establishes priorities, workloads, controls and work procedures, as well as determines resources needed for expense reduction. Prepares and/or provides input for the department budget.

3. Under the direction of management, ensures area(s) of responsibility are maintained in accreditation with College of American Pathologists (CAP), Centers for Medicare and Medicaid Services (CMS), American Association of Blood Banks (AABB), Food and Drug Administration (FDA) and licensing for Clinical Laboratory Improvement Amendments (CLIA) for patient care and nursing. Also ensures laboratory is compliant with Occupational Safety and Health Administration (OSHA).

4. Participates and may lead task forces to plan, implement, and coordinate activities to maximize service quality, compliance effectiveness and efficiency. Develops and monitors performance matrix to ensure quality patient care.

5. Serves as a resource and communication liaison by facilitating timely and accurate dissemination of information within the organization and to parent partners.

DIRECTLY REPORTING

Provides direct supervision to 10 to 40 technical staff.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a chemical, physical, biological or clinical laboratory science or medical technology.
• Four (4) years’ training and experience in high-complexity testing in the respective specialty.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Medical Laboratory Science.
• MLS or Specialty Certification.
• One (1) year of supervisory experience.

EEO Statement

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

https://www.bannerhealth.com/careers/eeo