Technical Success Engineer – AI Search (Remote)

Remote; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Algolia is seeking a Customer Success Engineer to help customers adopt, implement, and scale our AI-powered search and discovery platform. You will deliver onboarding, solution design, best-practice guidance, and hands-on implementation support across diverse customer architectures.

You’ll thrive on solving complex technical problems, share knowledge, run technical workshops, and partner with Success Managers, Product and Engineering to ensure long-term health and growth.

Qualifications

• 4+ years of experience in a customer-facing technical role (CSE, SE, SA, consultant) in SaaS environments.
• Proficiency with programming languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
• Experience with REST API, databases, and web development technologies.
• Experience delivering technical workshops (training, knowledge transfer, implementation, code reviews).
• A lifelong learning and growth mindset.
• Ability to explain complex technical concepts to both technical and non-technical audiences via phone and email.
• Strong time management and prioritization to meet customer needs.
• Willingness to travel to customer locations occasionally.

Responsibilities

• Act as a consultant across a variety of customers, delivering ad-hoc services tailored to their needs.
• Scope, shape, and present technical workshops to drive Algolia’s adoption.
• Advise customers on best technical and industry practices for search implementation and optimization.
• Collaborate with the Customer Success Manager to ensure long-term customer health and a world-class support experience.
• Elevate solutions or options across the organization as needed.
• Partner with Product and Engineering to develop subject matter expertise and act as a product expert for customers.
• Develop, maintain, and present comprehensive case status reports on a regular cadence.
• Proactively identify and address technical risks and bottlenecks for customers.
• Provide guidance on optimizing their environment’s usage.

Skills

Customer-facing

Programming languages

REST API

Workshops

Lifelong learning

Communication

Time management

Travel

Tools

GitHub

Shopify

Magento

Salesforce

Job description

Algolia is seeking a Customer Success Engineer to help customers adopt, implement, and scale our AI-powered search and discovery platform. You will deliver onboarding, solution design, best-practice guidance, and hands-on implementation support across diverse customer architectures.

You’ll thrive on solving complex technical problems, share knowledge, run technical workshops, and partner with Success Managers, Product and Engineering to ensure long-term health and growth.