Customer Success Engineer

Remote; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Algolia is seeking a Customer Success Engineer to help customers adopt, implement, and scale our AI-powered search and discovery platform. You will deliver onboarding, solution design, best-practice guidance, and hands-on implementation support across diverse customer architectures.

You’ll thrive on solving complex technical problems, share knowledge, run technical workshops, and partner with Success Managers, Product and Engineering to ensure long-term health and growth.

Qualifications

• 4+ years of experience in a customer-facing technical role (CSE, SE, SA, consultant) in SaaS environments.
• Proficiency with programming languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
• Experience with REST API, databases, and web development technologies.
• Experience delivering technical workshops (training, knowledge transfer, implementation, code reviews).
• A lifelong learning and growth mindset.
• Ability to explain complex technical concepts to both technical and non-technical audiences via phone and email.
• Strong time management and prioritization to meet customer needs.
• Willingness to travel to customer locations occasionally.

Responsibilities

• Act as a consultant across a variety of customers, delivering ad-hoc services tailored to their needs.
• Scope, shape, and present technical workshops to drive Algolia’s adoption.
• Advise customers on best technical and industry practices for search implementation and optimization.
• Collaborate with the Customer Success Manager to ensure long-term customer health and a world-class support experience.
• Elevate solutions or options across the organization as needed.
• Partner with Product and Engineering to develop subject matter expertise and act as a product expert for customers.
• Develop, maintain, and present comprehensive case status reports on a regular cadence.
• Proactively identify and address technical risks and bottlenecks for customers.
• Provide guidance on optimizing their environment’s usage.

Skills

Customer-facing

Programming languages

REST API

Workshops

Lifelong learning

Communication

Time management

Travel

Tools

GitHub

Shopify

Magento

Salesforce

Job description

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands‑on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.

You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Success in this role means being proactive, reliable, and collaborative, balancing customer‑facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.

If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.

YOUR ROLE WILL CONSIST OF

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs

• Scope, shape and present technical workshops to drive Algolia’s adoption

• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization

• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world‑class support experience.

• Work across the organisation and elevate as necessary for confirmation of solutions or other options.

• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.

• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.

• Proactively identify and work with the customer to resolve technical risks and bottlenecks.

• Provide guidance on how to optimise the use of their environment.

YOU MIGHT BE A FIT IF YOU HAVE

• 4+ years experience in a customer‑facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective‑C, Swift, Ruby, Python

• Experience with REST API, database management, and web development technologies

• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)

• A lifelong learning and growth mindset

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience

• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels

• Excellence in time management, task prioritization, and evaluation of situational urgency

• Travel to customers' locations may be required occasionally

NICE TO HAVE

• Experience implementing or optimising search & discovery experiences

• Experience designing and developing generative AI and agentic application

• Experience working in a high-growth SaaS environment

• Familiarity with iOS & Android platforms.

• Experience supporting open-source projects & their GitHub communities.

• Experience with Shopify, Magento, and Salesforce a plus

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