Technical Specialist Student Central - Onondaga Community College

Onondaga Community College; City of Syracuse (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Dental and vision insurance

Public Service Loan Forgiveness

Job summary

Onondaga Community College in Syracuse, NY seeks a Technical Specialist for Student Central to support student needs and the college mission. You will process student communications, manage Campus Card office functions, and keep the Student Central site current.

You will assist the Financial Aid Service Center, guide students through the aid process, and resolve technical issues including Colleague and OnBase tasks; training on regulations and tools is expected.

Qualifications

• Strong oral and written communication skills.
• Ability to develop positive relationships within College departments.
• Proficiency with Ellucian Colleague and MS Word/Excel preferred.

Responsibilities

• Conducts processing of student communications.
• Understand functionality of Campus Card office and fill in as needed.
• Ensures Student Central website information is correct and up to date.
• Assist in Financial Aid Service Center (FASC) per Supervisor directions.
• Assist students with the financial aid process from start to finish, aligned with customer service best practices.
• Provide technical advice and problem-solving assistance; refer to appropriate department when needed.
• Research and train on best practices related to financial aid and regulations.
• Update Raspberry Pi monitor system and fix pointer issues in Colleague.
• Commit indexed OnBase records; monitor texting/chat platform as needed.
• Determine eligibility for Lazer Card transfers (financial aid funds).
• Support Call Center and Front Desk as needed.

Skills

Communication

Customer service

Relationship building

Conflict resolution

Patience

Education

Associate degree

Tools

Ellucian Colleague

MS Word

MS Excel

Job description

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Job Description:

POSITION FUNCTION

The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission.

MAJORRESPONSIBILTIES

• Conducts processing of student communications
• Understand all functionality and process of the Campus Card office and fill in as needed
• Ensures Student Central website information is correct and up to date
• Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors
• Assists students with the financial aid process, from start to finish, aligned with best practices in customer service.
• Confers with students and others to provide technical advice, problem solving assistance, answers to questions regarding goals and policy interpretations; refers to appropriate department or person when unable to respond.
• Performs continued research/training on best practices, related to financial aid, including changes in local, state and federal regulations as well as continual learning in the area.
• Understands and updates the Raspberry Pi monitor system
• Fixes pointer issues in Colleague
• Commits indexed OnBase records
• Monitors the texting/chat platform, as needed
• Determines eligibility for Lazer Card transfers (Financial aid funds)
• Supports the Call Center and Front Desk as needed
• Other duties as assigned

Requirements:

MINIMUM QUALIFICATIONS

• Associate degree from a regionally accredited college or university required and at least 3 years of experience working in a high paced customer service-related environment where multi-tasking is necessary. Advanced degrees can substitute for years of experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong oral and written communication skills
• Ability to develop positive and effective working relationships within the College's administrative and academic departments
• Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred
• Ability to learn about and use the tools necessary to support the financial aid needs of students
• Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC
• Knowledge of conflict resolution techniques and the ability to manage stressful situations
• Working knowledge (or willingness to train) of smart classroom and classroom AV and computer equipment

Additional Information:

CSEA position grade 7, anticipated salary is $49,984. Person hired for the position must meet the minimum qualifications listed here as this hire is approved through Onondaga County Civil Service.

• Onondaga Community College offers a generous and competitive benefits package including:
  • New York State Local Retirement System (pension)
  • Excellent health, dental, and vision insurance plans
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.