Technical Specialist - Electrical & Controls

Musco-Sports-Lighting; Oskaloosa (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Musco is a privately held leader in sports and large-area lighting, headquartered in Oskaloosa, Iowa. We seek a frontline telephone support specialist to assist customers, contractors, Musco technicians, and internal teams with technical problems and electrical troubleshooting.

You'll collaborate with internal staff to maintain high-quality service, log and route calls using Musco applications, and contribute to efficient problem resolution.

Qualifications

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting.
• Identify and report product performance issues and assist in creating manuals and training materials.
• Work closely with internal Musco team to maintain high quality customer service.

Responsibilities

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders

Skills

Telephone support

Technical problem solving

Electrical troubleshooting

Customer service

Job description

Current job opportunities are posted here as they become available.

Roles and Responsibilities

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders

Schedule: Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.

Who is Musco

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen, and want you to be a part of it.