Technical Specialist

Charter Communications; Morrisville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Charter Communications’s Spectrum Local Site IT team is seeking a Technical Specialist I to troubleshoot hardware and software issues, manage system upgrades, and ensure smooth operation of call center technology. You will deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex, and collaborate with cross-functional teams to improve asset management and compliance.

The role requires 1+ year IT experience, an Associate Degree in IT/CS, and the ability to work in a fast-paced

Qualifications

• Experience in a fast-paced call center environment is a plus.
• Proficient in using Microsoft Windows and Microsoft Office products.
• Able to troubleshoot a computer issue and then fix it.

Responsibilities

• Troubleshoot hardware and software issues and manage system upgrades.
• Deploy and maintain PCs, monitors and peripheral devices in a call center.
• Support VoIP and Webex calling systems and collaborate with cross-functional teams.
• Ensure asset management and compliance within the call center environment.

Skills

Windows OS

Hardware troubleshooting

Software installation

Remote support

Customer service

Education

Associate Degree in IT/CS

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.

WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST

• Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
• Verifying the integrity of accessories and cleaning the equipment
• Installing RAM, hard drives and other PC components
• Keeping asset management data up to date and refreshing end-of-life PC equipment
• Analyzing, testing, evaluating and deploying new products and services
• Supporting remote/offsite access for end users

In this role you'll work individually and within a team in a call center environment. You'll excel if you have good communication and customer service skills to relate with end users, team members and support workers.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
• Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
• Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
• Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.