Technical Specialist

Mobile Communications America; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

MCA, a trusted advisor for wireless communications, data and security, seeks a Technical Specialist in the Data division at our Durham, NC office. You will support the Network Infrastructure Solutions team and play a key role in configuring WWAN products and ensuring seamless operation.

Ideal candidates bring strong customer service, communication, and technical aptitude. The role involves hands-on IT and hardware tasks in an office/warehouse environment with travel as needed.

Qualifications

• Customer service mindset and strong communication skills.
• Good time management and organizational abilities.
• Solid computer literacy and technical aptitude.

Responsibilities

• Assist in all phases of WWAN product configuration (SIM routers and gateways).
• Perform firmware updates and provision routers and gateways.
• Provide troubleshooting for WWAN router/gateway configurations.
• Monitor ticket system and remote assets; respond to incidents.
• Interact with customers and vendors via phone and email; create and triage cases/RMAs.
• Assist in other departments as needed.

Skills

customer service

time management

computer skills

interpersonal skills

communication skills

technical aptitude

professional

courteous

dependable

Job description

MCA, your trusted advisor for wireless communications, data, and security is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data division located in our Durham, NC office.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Assist in all phases of the configuration of WWAN products.
  • SIM routers and gateways
  • Perform firmware updates
  • Provision routers and gateways
• Provide troubleshooting for configuring WWAN routers and gateways.
• Monitor ticket system and remote assets
• Interact with customers (internal and external) and vendors via phone and email correspondence
  • Provide customer service
  • Provide technical support
  • Create and triage Cases/RMAs
• Assist in other departments as needed.

WHAT YOU WILL BRING TO THE TEAM:

• Skill sets include customer service, time management, computer skills, and good interpersonal skills.
• Positive attitude, strong attention to detail, strong communication skills, high level of technical aptitude, being highly motivated, professional, courteous and dependable.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee in an office/warehouse environment.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 50 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS:

No direct reports.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

WHO WE ARE:

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE:

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affimitive Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”