Communication Systems Technician I

Mobile Communications America; Asheville (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America in Asheville, NC is seeking a Communications Systems Technician to install, program, and maintain complex wireless and data equipment for mission-critical customers.

You will diagnose issues, fix systems to restore operations for public safety, hospitals, utilities, and more, and collaborate closely with the team and customers. First shift with on-call rotation and occasional evenings.

Qualifications

• Two-year degree in Electronics, IT, or applicable subject (preferred).
• Experience diagnosing, repairing, programming, and installing mobile equipment.
• Willingness to learn two-way radio theory and new technologies.
• Valid driver's license and ability to pass background/drug screen.

Responsibilities

• Install, program, and maintain complex communication equipment.
• Fix systems and bring communications back online for critical customers.
• Design and upgrade customer systems to latest technologies.
• Collaborate with team, Service Manager, and customers.
• Be mentored on new communications tech and complete tickets on time.
• Make minor circuit modifications and deploy firmware updates.
• Serve in on-call rotation providing 27/7 support.

Skills

Two-year degree in Electronics/IT

Diagnosing and repairing equipment

Programming/installing mobile comms

Two-way radio theory

Strong customer communication

MS Office proficiency

Valid driver’s license

Pass background/drug screen

P25/MotoTRBO experience

CET certification

Education

Two-year degree in Electronics/IT

Tools

Spectrum analyzers

System analyzers

Watt meters

TDRs

FDRs

Multimeters

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Asheville, NC area to support our fast-growing Voice division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING

• Installing, programming, and maintaining complex communication equipment to get customers up and running.


• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.


• Designing and upgrading customer systems to the latest technologies and solutions.


• Assisting and collaborating well with the team, Service Manager, and customer.


• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.


• Completing assigned tickets properly and on time.


• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.


• Serving in an on-call rotation and providing 27/7 technical support.

WHAT YOU WILL BRING TO THE TEAM

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.


• Team-focused with a passion to meet customer needs.


• Strong communications skills for end users and third parties.


• Resourceful technicians sometimes need assistance/guidance from others.


• Understanding of / willingness to learn two-way radio theory.


• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.


• Proficiency with Microsoft Office.


• A valid driver’s license.


• Ability to pass a 7-year background check, motor vehicle check, and drug screen.


• A two-year degree in Electronics, IT, or applicable subject, preferred.


• P25 and/or MotoTRBO experience, preferred.


• CET certification, preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS

Travel as necessary to support company and customer needs.

DIRECT REPORTS

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA, it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Aff…