Technical Solutions Specialist - Remote, USA

TeamViewer GmbH; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading company in remote connectivity as a Technical Solutions Specialist. In this remote role, you will provide vital technical input for proposals and manage estimations for enterprise projects, ensuring clear communication and adherence to client requirements. You will collaborate closely with sales teams and develop comprehensive Statements of Work while supporting your colleagues across various time zones. The position demands strong technical skills, professional writing ability, and a collaborative mindset to navigate complex projects successfully.

Benefits

Competitive compensation including stock options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive health insurance

Up to 12 weeks of parental leave

Quarterly team events and company celebrations

Open door policy and casual dress code

Qualifications

• Experience in proposal writing and technical estimation in the IT industry.
• Ability to navigate ambiguous requests and provide accurate estimates.
• Understanding of IT and OT sales processes.

Responsibilities

• Provide technical input for RFPs and draft Statements of Work.
• Collaborate with Solution Engineers on pre-sales estimations.
• Conduct discovery to understand client needs and define scope.

Skills

Technical skills

Collaboration skills

Professional writing

Project management

Tools

Excel

Word

PowerPoint

Job description

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Technical Solutions Specialist - Remote, USA

US

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Play a vital role in delivering technology solutions that solve our customers’ biggest challenges. Collaborate with Sales and Solution Engineers by providing technical input for Rough Order of Magnitude estimates and responding to requests for proposals (RFPs). Draft Statements of Work and support the sales process for global sales teams. Combine technical expertise with a delivery mindset to solve complex problems and support large-scale enterprise projects.

Manage the estimation process for Professional Services, ensuring clarity and quality in Statements of Work and RFP responses, including scope, effort, project duration, and technical responsibilities.

Prepare professional services responses to RFPs, creating persuasive and clear documents that communicate the value of proposed projects or services.

Collaboration: Work with Solution Engineers and Technical Account Managers on pre-sales estimations and strategic scoping calls to provide input on Professional Services value and solutions.

Content Development: Write clear and concise Statements of Work, articulating objectives, methodologies, timelines, and required hours. Create artifacts like architecture diagrams or process flows to convey scope. Develop compelling documents outlining technical scope, acceptance criteria, schedule, and cost estimates for IT solutions.

Analysis: Conduct discovery to understand client needs, define scope, objectives, and acceptance criteria, and work with stakeholders to ensure accurate and comprehensive proposals.

Compliance and Formatting: Ensure responses adhere to customer RFP guidelines, maintain professionalism, and are free of errors. Review and refine documents to meet formatting standards.

Reporting & Standards: Track sales orders and project outcomes, update templates and estimation tools, and suggest process improvements.

Requirements:

• Knowledge of TeamViewer Frontline’s value proposition and technical capabilities
• Strong technical and collaboration skills, supporting Solution Engineers
• Ability to navigate ambiguous requests and provide accurate estimates
• Experience in developing SOWs based on project scope
• Professional writing, editing, and formatting skills
• Ability to conduct interviews with technical stakeholders
• Understanding of IT and OT sales processes
• Experience in proposal writing and technical estimation in the IT industry
• Strong project management skills and ability to meet deadlines
• Ability to work independently and across teams and time zones
• Proficiency in Excel, Word, and PowerPoint

Additional Information:

· Competitive compensation including stock options

· Flexible PTO and paid holidays

· 401(k) with employer matching

· Comprehensive health insurance, including employer-paid medical coverage

· Up to 12 weeks of parental leave

· Employer-paid Life Insurance, Disability coverage

· Quarterly team events and company celebrations

· Open door policy, casual dress code, all-hands meetings, and leadership lunches

· We celebrate diversity and foster an inclusive culture. Join us in our CARE initiatives!

TeamViewer is an equal opportunity employer committed to diversity and inclusion. We support personal and professional growth in an environment where everyone feels welcomed and valued regardless of gender, race, religion, age, disability, or background.