Technical Solutions Engineer III

Konami; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Konami Gaming, Inc. in Las Vegas, NV is seeking a Technical Solutions Engineer III to troubleshoot and resolve escalated SYNKROS issues, interfaces, and databases. You will communicate with customers and vendors and coordinate bug fixes with R&D to ensure timely resolutions.

The role requires a Bachelor's in Computer Science (or related field) and 24 months of relevant experience, with travel to client sites as needed. Strong Oracle DB, Java, and PL/SQL skills are essential.

Qualifications

• Bachelor’s degree in Computer Science or closely related; advanced degree accepted in same field.
• 24 months of experience in software engineering or closely related.
• Experience in application design, implementation, maintenance, and support.

Responsibilities

• Troubleshoot and resolve escalated customer issues related to SYNKROS application, interfaces, and database.
• Communicate with customers and vendors to address SYNKROS-related issues.
• Report discrepancies or recommendations to senior management and submit bug fixes to R&D; track resolution through to customer service.
• Maintain ongoing communication with R&D to stay informed on new functionality from each development cycle.
• Develop and utilize SQL scripts for SYNKROS issue investigation, resolution, and reporting.
• Travel to customer locations within the Southwest Region; travel limited to 1 trip every 2-3 years.

Skills

Java

Oracle DB

SQL scripting

Bug debugging

Performance tuning

Education

Bachelor's in Computer Science

Advanced degree in related field

Tools

GIT

JIRA

Zendesk

RabbitMQ

Eclipse

PL/SQL

Job description

Job Details

Job Location: Las Vegas - LAS VEGAS, NV 89119

Position Type: Full Time

Education Level: 4 Year Degree

Employer: Konami Gaming, Inc.

Positions Available: Multiple positions available

Position Location: Las Vegas, NV

Position: Technical Solutions Engineer III

Job Duties

• Troubleshoot and resolve escalated customer issues related to the SYNKROS application, interfaces, and database.
• Communicate with customers and vendors as needed to address SYNKROS-related issues.
• Report discrepancies, changes, or recommendations to senior management and submit bug fixes to R&D and track resolution through to customer service.
• Maintain ongoing communication with R&D to stay informed on new functionality from each development cycle.
• Develop and utilize SQL scripts for SYNKROS issue investigation, resolution, and reporting.
• Various Worksites: Occasional travel to customer locations within the Southwest Region of the United States for client support. Travel is limited to 1 trip every 2-3 years based on client needs.

Qualifications

Education Requirements

Bachelor’s degree in Computer Science, or closely related. Employer will accept an advanced degree if in the same field.

Experience Requirements

24 months of experience in job offered, Software Engineer, or closely related.

Special skills requirements

• Experience in application design, implementation, maintenance, and support.
• Proficient in Java application development using Eclipse, with backend expertise in Oracle DB.
• Experience in project and issue tracking using GIT, JIRA and Zendesk.
• Proficient in implementing and troubleshooting RabbitMQ for messaging.
• Proficient in writing and debugging PL/SQL scripts as implemented on Oracle DB.
• Proficient in fine-tuning application and query performance on both Java code and Oracle DB.
• Resolved bugs and defects through thorough debugging and testing.

Salary

Available upon request

Work Schedule

40 hours/week

EOE. Standard Benefits.