Technical Solutions Engineer: Cloud Networking & Support

Arista; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Arista Networks is seeking a world-class Technical Support Engineer (TSE) to join our team and help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations, providing expert level assistance to ensure customer success.

The role involves collaborating with software/hardware engineering, product management, customer engineering and sales teams, and requires strong written and verbal communication, plus a collaborative

Qualifications

• Hands-on design, deployment, configuration and support of networks.
• Experience with troubleshooting network protocols and technologies.
• Scripting and automation knowledge (Python, Bash) advantageous.
• Familiarity with virtualization and cloud/network tools.
• Experience with network troubleshooting tools like Tcpdump/Wireshark.

Responsibilities

• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns during installation, operation, and maintenance.
• Troubleshoot hardware/software applications and recommend corrective action.
• Recreate customer network issues in a lab environment as needed.
• Document customer communication and recurring issues for product quality programs.

Skills

Network troubleshooting

Network protocols

Scripting (Python)

Containers (Kubernetes Docker)

Linux

Terraform

Git

GitHub/GitLab

Wireshark/Tcpdump

Ansible

KVM/VMware ESXi

Tools

Kubernetes

Docker

Terraform

Git

GitHub/GitLab

Ansible

KVM / VMware ESXi

Golang

Wireshark

Job description

Arista Networks is seeking a world-class Technical Support Engineer (TSE) to join our team and help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations, providing expert level assistance to ensure customer success.

The role involves collaborating with software/hardware engineering, product management, customer engineering and sales teams, and requires strong written and verbal communication, plus a collaborative