Technical Solutions Engineer

SYSPRO Proprietary Limited; United States; Remote; USD 115,000 - 125,000; Full time

Job summary

A leading global technology provider is seeking a Technical Solutions Engineer. This remote role involves maintaining sales demo environments, providing support for Pre-Sales teams, and creating technical documentation. The ideal candidate will have a strong ERP background, technical demonstration skills, and a degree in a business-related field.

Benefits

Flexible work from home options

Generous paid-time-off

Medical, dental, and vision insurance

401k with company match

Employee Assistance Program

Qualifications

• Minimum of 5 years’ experience in the ERP industry.
• Certified SYSPRO Professional or equivalent.
• Experience with SYSPRO Power Tailoring and Administration features.

Responsibilities

• Maintain and optimize Sales Demo Image.
• Provide frontline support for Pre-Sales resources.
• Create technical documentation and training guides.

Skills

Business solutions

Technical Demonstration

Server Management

Documentation

C#

Cloud architecture

Technical Pre-Sales

Education

Degree or Diploma in a business-related course/program

Tools

Azure

SQL Database

Low-code application builders

Job description

Technical Solutions Engineer

Department: Pre-Sales

Employment Type: Full Time

Location: USA | Remote

Compensation: $115,000 - $125,000 / year

Description

This Global Role will focus on delivering and maintaining the Sales Demo Environments to both internal and channel Pre-Sales resources. They will also be responsible for front line support to these resources for both technical and non-technical topics including, but not limited to server maintenance and performance, application solutions and ISV (Independent Software Vendors / Partner Solutions) integrations and troubleshooting. This resource will also support Sales and Pre-Sales through the creation of documentation, training guides and FAQs for new functionality. Finally, a deep understanding of the underlying architecture, toolset and technical solutions to assist in sales demonstrations for these topics.

Key Responsibilities

Upgrade, maintain and optimize Sales Demo Image

• Applying upgrades, updates, ISV (Independent Software Vendors / Partner Solutions) and Integrations, and hot fixes.

Testing Sales Demo Image

• Ensuring upgrades, updates and hot fixes are working as intended as is the rest of the demo environment.

Demo Image Handover

• Working with internal and channel pre-sales resources to ensure they understand the demo image, changes, additions and optimization recommendations.

Demo Image Support and Troubleshooting

• Frontline support for questions, challenges and issues arising from Pre-Sales resources.
• Technical – performance, errors, security and access
• Application Solutions – integrations, demo data and workflows

Technical Product Architecture and Solution Demonstrations

• Understand, articulate and demonstrate underlying architecture and design to prospects and customers
• Understand, articulate and demonstrate technical solutions such as custom form building, workflow design and creation, report writing and other technical solutions

Technical Demonstration Solutions Support

• Assist the Pre-Sales Teams in using the SYSPRO Solution Toolsets to create Proof of Concepts for sales demonstrations

Technical and Non-Technical Documentation and Training for new solutions

• Assist with creation of new solution guides for Sales and Pre-Sales Enablement
• Creation and Testing of demo data and workflows applicable to new functionality
  
  

Understand thoroughly the software and value chain - including design, process and implementation

Documenting solutions in precise detail, while also being able to summarize it in a brief presentation.

Responsible for being a brand and product ambassador in your area of specialization and focus

Build rapport with clients, from C-level executives and managers to the support staff, all of whom will often need to buy in to your recommendations before these recommendations can be implemented

Skills, Knowledge and Expertise

• Requires a Degree or Diploma in a business-related course/program
• Minimum of 5 years’ experience in the ERP industry with strong background in providing business solutions
• Technical Demonstration and Documentation Experience
• Certified SYSPRO Professional: Administration or Certified SYSPRO Consultant: Power Tailoring Developer (or equivalent).
• Experience and understanding of: Azure – 1 Tier, SQL Database, C#
• Cloud architecture and deployment models
• Experience with technical toolsets (no-code or low-code application builders) behind ERP or comparable solutions.
• Preferred – SYSPRO Power Tailoring knowledge which includes ability to customize menus, applications, languages using built in tools as well as basic C#.
• Preferred – SYSPRO Administration features including security, configuration, customization and troubleshooting.
• Server Management and Maintenance
• Experience in Technical Pre-Sales Role
• Understanding of Manufacturing and Distribution Solutions
• Writing Technical and Non-Technical training guides, work instructions and demo flows

Benefits

We promote flexible work from home / remote work options and ensure opportunities for professional development and growth.

· Generous paid-time-off

- 13 paid company holidays in 2025

- 10 paid vacation days

- 6 paid wellness days

- 1 paid volunteer day off to make a difference in your community

· Medical, dental, and vision insurance; PPO from the 1st of the month after hire!

· Group term life and LTD insurance paid by SYSPRO

· Voluntary STD, plus supplemental benefits through UNUM

· Employee Assistance Program

· 401k (starting day 1 of hire!) with company match after 1 year of employment