Technical Solutions Engineer

Epic; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises

Bonuses and stock grants

Four-week sabbatical after five years

Job summary

Epic is seeking a Technical Solutions Engineer for its Madison, WI campus, requiring relocation. You will diagnose software problems that affect over 305 million patients globally and collaborate with customers to implement solutions.

Candidates should have a Bachelor's degree or greater and be eligible to work in the U.S. The position includes comprehensive benefits, merit-based compensation, and opportunities for bonuses and stock grants.

Qualifications

• Bachelor's degree or greater is required.
• A history of academic excellence or professional success.
• Eligible to work in the U.S. without visa sponsorship.

Responsibilities

• Diagnose problems and identify solutions for software impacting over 305 million patients.
• Manage implementation across multiple physical locations and stakeholders.
• Tackle complex issues beyond basic fixes.

Skills

Problem diagnosis

Software implementation

Customer communication

Willingness to travel

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.