Technical Solutions Engineer

Epic; Gilbert (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Merit-based compensation

Annual raises

Bonuses

Four-week sabbatical after five years

Job summary

Epic in Madison, WI is looking for a Technical Solutions Engineer to work on software that impacts 305 million patients globally. This role involves diagnosing problems, identifying solutions, and managing implementation across multiple locations.

The ideal candidate will have a bachelor's degree, a proven history of success, and be willing to occasionally travel. Benefits include merit-based compensation, annual raises, bonuses, and a four-week sabbatical after five years of service.

Qualifications

• Bachelor's degree or greater.
• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• COVID-19 vaccination required.

Responsibilities

• Diagnose problems and identify solutions for software impacting patients.
• Manage implementation across multiple physical locations and stakeholders.
• Tackle mission-critical issues beyond basic fixes.

Skills

Problem diagnosis

Customer engagement

Complex issue resolution

Willingness to travel

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.