Technical Solutions Consultant

Cengage Group; Ohio; On-site; USD 88,000 - 105,000; Full time

Job summary

Cengage Group is seeking a Technical Solutions Consultant to enhance business operations, primarily through Salesforce CRM. The role requires expertise in project management and data analysis, where candidates will lead technical initiatives to drive innovation and improve user experiences.

Qualifications

• 4-6 years of experience in marketing and sales analysis or management consulting.
• Expert knowledge of Salesforce CRM required.
• Solid understanding of SaaS marketing tools expected.

Responsibilities

• Lead projects to maintain and improve business operations with a focus on Salesforce.
• Identify opportunities for improvements and manage technical deliverables.
• Collaborate with cross-functional teams and manage complex projects.

Skills

Salesforce CRM

SaaS marketing tools

Data analysis

Project management

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Qlik

Google Data Studio

Tableau

PowerBI

Job description

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We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

What You'll Do Here

As a Technical Solutions Partner, you will lead projects and use data and processes to maintain and improve business operations. You will own key areas of our tech stack, primarily focused on Salesforce, and business areas where you’ll set the direction for new technical initiatives, monitoring and ongoing optimization.

Strategy, planning and delivery: Identify new opportunities for improvement. Scope and manage technical deliveries related to these improvements.

Implementation and Execution: Be responsible for implementation solutions to a business need including larger technology/data projects.

Monitoring and optimization: Keep the engine running, proactively identify areas in need of optimization and deliver on improvements in alignment with business needs and our tech systems. Establish and enforce best practices, processes and governance standards.

Collaboration and Stakeholder Management: Collaborate with cross-functional teams and stakeholders to understand business requirements and translate them into effective solutions, ensuring alignment between needs and the solution.

Essential Duties & Responsibilities

• Owns, maintains, and optimizes Salesforce CRM
• Independently leads design, development, testing and deployment of new processes or tools from end-to-end
• Enable decisions that move our business goals forward while understanding associated risks and implications.
• Supports initiatives through research, consultation, management, support and implementation of improved processes that directly impact business outcomes.
• Expertly manages a sophisticated multi-phase project that touches stakeholders across departments.
• Mentors and trains new teammates in processes and tools
• Provides independent operational support to partners.
• Maintains and enhances data quality. Proactively seeks out new data sources per business needs.
• Communicates and works well with both technical and non-technical team members, communicating directly with business partners using data to influence their decisions
• Identifies, builds and maintains key operational metrics.
• Evaluates tools or processes to find ways to improvement
  
  

Qualifications

• 4-6 years of experience including marketing and sales analysis, operations, or management consulting
• Expert knowledge of Salesforce CRM
• Solid understanding of SaaS marketing tools (e.g. Marketing Cloud, 6sense)
• Experience with business insights (e.g. Qlik, Google Data Studio, Tableau, PowerBI)
• Shown ability in leading projects and mentoring others
• Strong problem-solving toolkit with an ability to turn business problems into projects
• Clear and concise written communicator
• Effective at leading alignment meetings across teams
• Diligent with a good work ethic
• Bachelor’s degree or equivalent experience
  
  

Infosec, a Cengage Group company, believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. We've been named to Madison's Top Workplaces and Chicago's Best Places to Work, and pride ourselves on our employee culture.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] or at [phone].

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$88,000.00 - $105,000.00 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  E-Learning Providers, Higher Education, and Book and Periodical Publishing

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