Technical Solutions Analyst

Brooksource; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Brooksource is seeking a Technical Solutions Analyst to join our enterprise banking and financial services client's Fraud Data Platform team in Charlotte. This hybrid role blends business analysis with architecture work to translate needs into technical solutions.

You will collaborate with developers, architects, product owners, and stakeholders to drive initiatives from concept through delivery, supporting testing and production issues as needed.

Qualifications

• 3+ years of experience as a Technical Analyst, Business Systems Analyst, Systems Analyst, or similar role.
• Strong experience working between business stakeholders and software engineering teams.
• Ability to translate complex business requirements into technical solutions and documentation.
• Experience gathering and documenting functional and technical requirements.
• Strong understanding of application architecture, system integrations, and data flows.
• Experience working within Agile delivery environments.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to develop subject matter expertise within complex applications and platforms.

Responsibilities

• Serve as the primary liaison between business stakeholders and engineering teams.
• Gather, analyze, and document business and technical requirements.
• Develop expertise in the company's Fraud Data Platform and supporting systems.
• Translate business needs into detailed functional and technical specifications.
• Facilitate requirements discussions, backlog refinement sessions, and solution reviews.
• Partner with developers and architects to define and validate system solutions.
• Analyze current-state and future-state business processes and system capabilities.
• Create process flows, data mappings, system documentation, and user stories.
• Help identify gaps, dependencies, risks, and impacts across applications and integrations.
• Support testing efforts, including validation of requirements and user acceptance testing.
• Provide ongoing production support and troubleshooting assistance as needed.
• Act as a trusted advisor to both business and technical teams throughout the project lifecycle.

Skills

Years of experience as analyst

Stakeholder collaboration

Requirements translation

Requirements gathering

Systems architecture

Agile delivery

Stakeholder management

Domain expertise

Tools

Jira

Confluence

Job description

• 12-month contract with strong potential for extension or full-time conversion
• Standard business hours (Monday-Friday)
• Business casual environment
• Charlotte, NC - Hybrid schedule (3 days onsite, 2 days remote)
• W-2 only (not compatible with C2C or 1099); must be authorized to work in the U.S. without sponsorship

Brooksource is searching for a Technical Solutions Analyst to join our enterprise banking & financial services client's Fraud Data Platform team. This role sits at the intersection of business and technology, serving as a liaison between business stakeholders and engineering teams to ensure critical fraud data initiatives are successfully delivered.

The ideal candidate will function as a hybrid Business Systems Analyst and Business Architect, developing a deep understanding of the Fraud Data Platform and its supporting systems. This individual will become a subject matter expert on the application, translate business needs into technical requirements, and partner closely with developers, architects, product owners, and business stakeholders to drive solutions from concept through delivery.

RESPONSIBILITIES:

• Serve as the primary liaison between business stakeholders and engineering teams.
• Gather, analyze, and document business and technical requirements.
• Develop expertise in the company's Fraud Data Platform and supporting systems.
• Translate business needs into detailed functional and technical specifications.
• Facilitate requirements discussions, backlog refinement sessions, and solution reviews.
• Partner with developers and architects to define and validate system solutions.
• Analyze current-state and future-state business processes and system capabilities.
• Create process flows, data mappings, system documentation, and user stories.
• Help identify gaps, dependencies, risks, and impacts across applications and integrations.
• Support testing efforts, including validation of requirements and user acceptance testing.
• Provide ongoing production support and troubleshooting assistance as needed.
• Act as a trusted advisor to both business and technical teams throughout the project lifecycle.

REQUIRED QUALIFICATIONS:

• 3+ years of experience as a Technical Analyst, Business Systems Analyst, Systems Analyst, or similar role.
• Strong experience working between business stakeholders and software engineering teams.
• Ability to translate complex business requirements into technical solutions and documentation.
• Experience gathering and documenting functional and technical requirements.
• Strong understanding of application architecture, system integrations, and data flows.
• Experience working within Agile delivery environments.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to develop subject matter expertise within complex applications and platforms.

PREFERRED QUALIFICATIONS:

• Experience supporting fraud, risk, financial services, or data-driven applications.
• Knowledge of APIs, system integrations, and data architecture concepts.
• Experience creating process flows, data mappings, and technical documentation.
• Familiarity with Jira, Confluence, and Agile development practices.
• Exposure to cloud-based applications and modern data platforms.
• Banking or financial services experience.

WHAT MAKES SOMEONE SUCCESSFUL:

• Able to quickly learn complex business processes and technology platforms.
• Strong systems thinker who understands both business objectives and technical constraints.
• Comfortable asking questions, challenging assumptions, and driving clarity.
• Effective communicator who can work equally well with business leaders, architects, and developers.
• Naturally curious and able to become a go-to resource for both functional and technical knowledge.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.