Technical Services Supervisor Job Details | 2019

Bertelsmann; Las Vegas (NV); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Services Supervisor to lead a dynamic team in a fast-paced environment. This role involves managing daily operations, overseeing technical services, and collaborating closely with clients to develop tailored solutions. The ideal candidate will have a strong background in materials management and technical support, along with leadership skills to motivate and train staff. Join a company that values innovation and offers a comprehensive range of benefits, including health insurance, 401(k) matching, and ongoing development opportunities.

Benefits

Medical, Dental, Vision Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Voluntary benefits

Employee Assistance Program

Tuition reimbursement

Commuter benefits

Employee engagement activities

Qualifications

• 3-5 years in warehousing or materials management with supervisory experience.
• Experience in computer hardware building and cable management.

Responsibilities

• Manage technical services team and oversee daily operations.
• Collaborate with clients on BOMs and hardware solutions.
• Ensure timely completion of rack builds for deployment.

Skills

Leadership

Technical Support

BOM Development

Cable Management

Inventory Management

Education

B.S. or B.A. in Business Management or Engineering

Tools

Computer Hardware

Job description

We’re on it!
Arvato offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions.

The Technical Services Supervisor manages the day to day operations of the technical services department. In this role, you will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software/hardware integration, special projects, and continuous process development and improvement. You will work very closely with client services teams and project managers. This position will serve as the site subject matter expert for high-end networking equipment. This position is customer facing and responsible for assisting in all technical inquiries from customer. You will also collaborate regularly with the customer to assist in determining specifications for builds.

Your Tasks

• Maintains a personnel structure and staffing level to accomplish the technical services mission in an effective and efficient manner. Interviews and recommends applicants for hire as technical operators.
• Plans and coordinates work, trains and motivates, monitors and evaluates performance of technical service associates; ensures their ability to handle/install equipment safely.
• Counsels, records and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.
• Works closely with Customer engineers developing BOMs and future solutions for hardware.
• Monitors server assembly adhering to set global standards.
• Oversees the supplying of materials to fabrication and stages material for assembly and sub-assembly.
• Develops testing scope for various hardware with defined results and expectations.
• Works closely with Client Services and Project Managers to ensure rack builds are completed timely and ready for transport and deployment as required by the customer.
• Travel Requirements: Minimal.

Your Profile

• B.S. or B.A. degree in business management or Engineering, industrial management or related field.
• 3 to 5 years of experience in warehousing, receiving, inventory control or materials management in a manufacturing environment, with 2+ years of supervisory experience.
• Computer hardware building or other related experience.
• Cable management experience - fiber, power, CAT6.
• Sitting, standing, and walking for extended periods of time within a warehouse and office environment.
• Ability to Commute or Relocate/Location Address: North Las Vegas, Nevada.
• Schedule: Day Shift; overtime as required.

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato USA LLC

Country: United States of America

State/Region: Nevada

City: Las Vegas

Postal Code: 89115

Job ID: 278291