Technical Services Supervisor - 2nd Shift

Arvato; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Job summary

A leading technology services provider in Las Vegas, NV, is seeking a Technical Services Supervisor to manage operations within the technical services department. Responsibilities include overseeing the technical services team, developing BOMs for hardware projects, and ensuring compliance with project timelines. The ideal candidate will possess a degree in business management or engineering and have significant experience in warehousing and supervisory roles. This position offers comprehensive benefits and opportunities for employee development.

Qualifications

• 3 to 5 years of experience in warehousing or materials management.
• 2+ years of supervisory experience.
• Experience with computer hardware building.

Responsibilities

• Manage personnel structure and staffing.
• Plan, coordinate work, and train technical service associates.
• Oversee server assembly and monitor standards.

Skills

Team management

BOM development

Cable management

Technical inquiry assistance

Education

B.S. or B.A. degree in business management or Engineering

Job description

Overview

The Technical Services Supervisor manages the day to day operations of the technical services department. In this role, you will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software/hardware integration, special projects, and continuous process development and improvement. You will work very closely with client services teams and project managers. This position will serve as the site subject matter expert for high-end networking equipment. This position is customer facing and responsible for assisting in all technical inquiries from customer. You will also collaborate regularly with the customer to assist in determining specifications for builds.

Responsibilities

• Maintains a personnel structure and staffing level to accomplish the technical services mission in an effective and efficient manner. Interviews and recommends applicants for hire as technical operators.
• Plans and coordinates work, trains and motivates, monitors and evaluates performance of technical service associates; ensures their ability to handle/install equipment safely.
• Counsels, records and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.
• Works closely with Customer engineers developing BOMs and future solutions for hardware.
• Monitors server assembly adhering to set global standards.
• Oversees the supplying of materials to fabrication and stages material for assembly and sub-assembly.
• Develops testing scope for various hardware with defined results and expectations.
• Works closely with Client Services and Project Managers to ensure rack builds are completed timely and ready for transport and deployment as required by the customer.
• Travel Requirements: Minimal.

Qualifications

• B.S. or B.A. degree in business management or Engineering, industrial management or related field.
• 3 to 5 years of experience in warehousing, receiving, inventory control or materials management in a manufacturing environment, with 2+ years of supervisory experience.
• Computer hardware building or other related experience.
• Cable management experience - fiber, power, CAT6.
• Sitting, standing, and walking for extended periods of time within a warehouse and office environment.
• Ability to commute or relocate: North Las Vegas, Nevada.
• Schedule: Day Shift; overtime as required.

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• P aid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

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