Technical Services Supervisor

K2D LLC; Greeley (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

K2D LLC seeks a Technical Services Supervisor to provide hands-on support and technical guidance to TS technicians and operations partners in food safety and quality. The role requires deep knowledge of Colorado Premium programs, HACCP, BRC and USDA regulations, and the ability to identify opportunities across products and processes.

Responsibilities include supervising technicians, enforcing safety and QA policies, handling customer complaints via root cause analysis, and driving continuous

Qualifications

• Bachelor's degree in biology, microbiology, chemistry, food science, nutrition or related field is required or equivalent experience.
• Minimum of 3 years of experience in food safety or quality assurance in a protein-related industry.
• Proficient in MS Office Suite and knowledge of industry product reporting systems.

Responsibilities

• Supervises TS Technicians and supports plant-wide quality control, process control, and sanitation efforts.
• Administers all food safety policies, USDA regulations and BRC third party requirements; models these expectations.
• Investigates customer/consumer complaints using root cause analysis and determines corrective actions.
• Works with the TS Manager to ensure compliance with federal, state, and local regulations.
• Leads continuous improvements to safety, legality and quality of products and processes.

Skills

Food safety

Quality assurance

HACCP

USDA regs

Root cause analysis

GMPs

GFSI

Cross-functional teamwork

Interpersonal skills

Process statistics

Education

Bachelor's degree in biology/microbiology/chemistry/food science/nutrition or related field

Tools

MS Office Suite

Job description

Job Title: Technical Services Supervisor
Reports to: Technical Services Manager

Summary: The Technical Services Supervisor provides hands-on support and technical advice to
Technical Services (TS) technicians and operations partners in terms of food safety and quality. The
role will have in depth knowledge of Colorado Premium food safety and quality programs: company
policies, Hazard Analysis Critical Control Point (HACCP), BRC systems requirements and USDA
regulations. Identifies and investigates all food safety and quality opportunities covering all products,
projects, and processes.

Essential Duties and Responsibilities

Supervises TS Technicians, and supports plant-wide quality control, process control, raw material
quality control, microbiology controls and sanitation efforts.

Administers all food safety and quality policies, USDA regulations and BRC third party
requirements. Models and coaches these expectations to other employees. Works with the TS
Manager to ensure compliance with federal, state, and local regulations.

Directs and champion continuous improvements to safety, legality and quality of products and
processes. Investigates customer/consumer complaints for products manufactured on site using root
cause analysis; determine corrective actions and preventative measures. Supports maintenance of
programs to achieve compliance with international, federal, state, or local regulations as they apply
to health, food safety, and labeling requirements.

Work closely with all departments and clearly communicate food safety and quality objectives with
management, production, maintenance, vendors, and outside contractors. Manages chemical
intervention program including suitability for use, validation, and verification. Manage sanitation
program including expectations, monitoring and review of Master Sanitation Schedule.

Reports food safety and quality issues, corrective actions, and preventative measures to
management. Ensure basic hygiene training, GMPs, HACCP, allergen control, food safety and
quality requirements are effective in operations, sanitation, maintenance departments and staff.
Administer pre-requisite programs as required, including but not limited to pest control, plant
improvement program, operational methods, maintenance for food safety, sanitation, and personnel
practices, etc.

Ensures staff are trained to ensure the best efficiencies. Lead, development, coach the TS
Technicians on the facilitys TS programs. Assists in the effective implementation and/or utilization
of approved analytical methods to ensure the high quality of raw materials, semi-finished products,
finished products and packaging materials. Manages regular product review, retention samples and
quality assurance monitoring program. Actively supports the pre-operational inspection program, as
well as the test and hold program.

Education/Experience:

Bachelors degree in biology, microbiology, chemistry, food science, nutrition or related field
required, or equivalent relevant experience, or the equivalent combination of education and relevant
experience.

A minimum of 3 years of experience in food safety or quality assurance in a protein-related industry.

Proficient in MS Office Suite, and knowledge of industry product reporting systems.

Verifiable experience planning and conducting product developments, data collection, and interpretation of results to drive program and technical knowledge forward, developing robust action plans, risk assessments, and contingency planning.

Experience managing a broad range of quality-related functions, including HACCP plans, GMPs,
GFSI, including a solid working knowledge of all state and local health department regulations and
policies applicable to food safety and compliance.

Possess critical thinking and root cause analysis. Must understand and use statistics to control
manufacturing processes. Competent in interpreting and navigating the regulatory environment in
the U.S. and the ability to improve existing systems or procedures.

Good interpersonal skills and demonstrated ability to work with cross-functional teams, internally
and externally with demonstrated problem-solving skills (pays attention to details and effort to
understand causes instead of just the effects) and creativity for developing innovative solutions and
applications.