Technical Services Specialist (HVACR)

MSCCN; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Johnstone Supply, a leading HVACR distributor, seeks a dynamic professional to drive technical sales support and develop comprehensive training for customers and staff. You will assist branches and managers in closing sales with major dealers, while advancing warranty processes and NATE testing capabilities.

The role emphasizes on-site field support, hands-on product guidelines, and collaboration with marketing and purchasing teams to grow market share across the U.S.

Qualifications

• Experience in HVACR or related industry preferred.
• Ability to design and deliver training programs for customers and staff.
• Strong communication and relationship-building skills with a focus on results.

Responsibilities

• Develop guidelines and tools to meet growing demand for technical sales.
• Provide technical support and troubleshooting for customers and internal teams.
• Assist in on-site field support for trouble jobs within scope.
• Create and implement a NATE training program for customers and employees.
• Support branch and account managers in closing sales opportunities with larger dealers.
• Help establish warranty processes and unit exchanges to improve service.
• Track warranty failure rates and trainings conducted for customers and staff.
• Assist branches in becoming recognized NATE testing centers in the U.S.

Skills

Technical sales

Customer training

Troubleshooting

Vendor relations

Presentation skills

Sales support

Job description

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.Johnstone is growing, and so can you.

Responsibilities

Position responsibilities:

• Develop guidelines and tools to meet the growing demand for technical sales Provide technical support and troubleshooting for our customers and our employees. Assist in “on-site field support” for trouble jobs but refrain from touching, modifying, repairing or installation of product.
• Create a NATE training program. Also implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.
• Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of Provide technical training for customers as part of an in-house service to capture and retain sales.
• Develop structure for warranty process and unit exchanges to reduce warranty transactio Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.
• Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained – both customer and employe
• Assist the branches in becoming one of the leading NATE testing centers in the U.S.
• Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.
• Establish and maintain relationships with vendor partners and key custom
• Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.
• Participates in Marketing and Sales meetings, providing customer and product data, strategies and
• Establishes and maintains a consistent company image throughout all training and sales events/presentation
• Performs other duties as assigned for smooth and efficient operations and to maintain a high level of support and service in achieving business operations.