Inside Sales Representative

Johnstone-Supply; Nevada (IA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

PTO

401(k) match

Holiday pay

Parental leave

Medical, dental, vision

Life insurance

Short-term disability

Telehealth

HSA with employer contrib

FSA

Wellbeing program

Tuition reimbursement

Employee referral bonus

Milestone recognition

Job summary

Johnstone Supply, a leading HVACR wholesale distributor, seeks a customer-focused team member to service markets, process orders, and support sales. The role emphasizes accurate order entry, pricing control, and responsive customer support to maintain strong client relations.

The ideal candidate has HVAC/R product knowledge and a minimum of one year in customer service, with proficiency in Microsoft Office and excellent communication skills.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a customer service focused position.
• HVAC/R product knowledge preferred (2+ years).

Responsibilities

• Serve the needs of a specific market or group and coordinate with purchasing to maintain inventory levels.
• Respond to customer questions, take orders, enter them accurately, and provide pricing and availability information.
• Process orders to ensure on-time shipping and support sales through cross-selling and promotions.
• Handle customer complaints professionally and coordinate with other departments to resolve issues.

Skills

Customer service

HVAC/R knowledge

Microsoft Office

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.Johnstone is growing, and so can you.

Responsibilities

Essential Job Functions:

• Service the needs of a specific market or group, i.e. GSA customers, or Unitary Product partners, as assigned. Work with purchasing to assure adequate inventory levels to meet client needs.
• Service customers by answering questions, responding to customer needs, taking orders, and entering them into the system accurately. Apply processes and procedures including credit guidelines when assisting customers. Maintain pricing structures required by customers and create reference guides to assist sales and store teams with pricing. Use electronic and published catalogs to research, provide product, pricing, and availability information to customers. Provide solutions to customers’ problems. Seek assistance as needed from supervisor or sales teams to ensure responsiveness to customers. Assure that orders are shipped according to the customer's instructions. Support sales goals by means of cross-selling, up-selling, add-on sales and offering promotional sales items. Supports promotional activities as assigned. Participate in sales promotions and promote new products, sell overages, damaged and discontinued items. Handle customer complaints, issues, and returns in a positive and professional manner seeking assistance as needed. Work with other departments to resolve customer service issues in a timely manner. Assist in scheduled physical inventory counts and/or special projects as assigned. Drive sales activity through outbound sales calls as directed by management. Assist the sales team as needed, as directed by the Sales Manager. Monitor and respond to the toll-free order hotline and other incoming calls. Adheres to all company policies, procedures, standards and business ethics codes. Attend meetings and trainings as required by management. Performs all other duties as assigned.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Education and Experience:

Required: High School Diploma / GED required. Minimum 1 year in a customer service focused position.

HVAC/R product knowledge Minimum 2 years.

Preferred: Minimum of 2 years in a similar position preferred.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Job Knowledge, Skills, and Abilities: Superior customer service skills. Demonstrated tenacity in achieving sales goals and growing sales. Demonstrated understanding and application of effective sales strategies and techniques. Knowledge of HVAC/R products or ability to quickly learn company products and services. High attention to detail with skill in following through on commitments. Ability to manage time in a deadline driven environment with skill adapting quickly to changing priorities. Effective listening and verbal/written/electronic communication skills. Able to handle difficult customers and/or situations with diplomacy and tact. Ability to work as part of a team and productively with a wide range of people. Capable of following written instructions and ability to apply processes and procedures to making decisions and exercising good judgement. Knowledge of Microsoft Office products and ability to utilize all company technologies. Adheres to and enforces all company policies, procedures and business ethics codes. Maintains professionalism in communications when interacting with customers and coworkers. While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

People Leadership Level: Individual Contributor Non-Lead – Focus on producing own work, achieving quality standards, and meeting deadlines; no personnel authority; this category includes IC’s who are knowledge resources for their peers.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety:Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused:Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team:We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It:Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate:Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.