Technical Services Specialist

LivaNova; Houston (TX); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Health benefits – Medical, Dental, and

Vision insurance

401K

Employee Stock Purchase Plan

Training & Education Assistance

Bonus Referral Program

Service Awards

Flexible Work Schedules

Personal and Vacation Time

Job summary

LivaNova is seeking a healthcare IT professional to leverage HL7 expertise and Mirth Connect for defining and deploying data-management solutions. You will support global teams, configure complex interfaces, and develop documentation to ensure reliable HL7-based messaging across systems.

The role requires 3+ years in Healthcare IT, a university degree in a related field, and willingness to travel internationally.

Qualifications

• Extensive IT experience in hospital environment and healthcare interfaces.
• HL7 standards expertise (HL7 v2.x required; v3/FHIR beneficial).
• Hands-on experience with Mirth Connect configuring channels, transformers, filters, scripts, destinations, and monitoring interfaces.
• Strong English communication and willingness to travel internationally (≈25%+).
• Education: university degree in computer science, business informatics, or related field; 3+ years Healthcare IT experience.

Responsibilities

• Define, design, and deploy HL7 data-management programs, templates, and processes for current and future LivaNova perfusion data-management products.
• Provide 2nd-line support to global LivaNova teams and distributors via email and hotline for HL7 interface and IT issues.
• Configure channels, filters, transformers, destinations, and scripts for HL7 v2.x, JSON, XML interfaces.
• Develop and maintain technical documentation for processes and procedures.

Skills

HL7 v2.x

Mirth Connect

JavaScript

Networking basics

API integration

Healthcare IT

Education

Bachelor's degree in Computer Science or related field

Tools

Mirth Connect

Job description

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova, we don't just treat conditions - we aspire to alter the course of lives.

Why join LivaNova's cardiopulmonary team? You can play a major role in improving the lives of patients and their families. We have an environment where you are empowered and encouraged to challenge the status quo. You will also be a team, with decades of experience in this industry, who are looking forward to both guiding you as well as learning from you. Help us make a difference - join us in transforming patient lives with health innovation that matters.

General Responsibilities:

• Leverage HL7 expertise to define, design, and create programs, templates, and processes supporting the deployment of current and future LivaNova perfusion datamanagement products.
• Apply advanced analytical, technical, and conceptual skills to develop system solutions for healthcare interface processing.
• Provide 2ndline support to global LivaNova teams and distributors' Field Services through email and hotline channels, focusing on HL7 interface and ITrelated issues.
• Configure channels, filters, transformers, destinations, and scripts to support multiple healthcare messaging standards (e.g., HL7 v2.x, JSON, XML).
• Contribute to investigations of recurring technical problems and repairrelated complaints, identifying root causes and recommending solutions.
• Communicate with and educate customer departments affected by product updates, issues, or interface changes.
• Identify and resolve system and procedural issues promptly, ensuring timely communication to management and impacted customers.
• Develop and maintain comprehensive technical documentation for all processes and procedures.
• Provide support during technical trainings for Field Service Engineers when required.
• Maintain and generate servicerelated records and reports in accordance with internal standards.
• Ensure full compliance with LivaNova policies, guidelines, and corporate values.

Skills and Experience

• Extensive experience in IT within a hospital environment and/or the medical device industry, including handson work with healthcare interfaces.
• Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial), including message structures, segment logic, triggers, data types, and interface troubleshooting.
• Handson experience with Mirth Connect (NextGen Connect), including configuring channels, transformers, filters, scripts, destinations, database connectors, and monitoring interface performance.
• High affinity for modern technologies with a solid understanding of current trends such as IoT, Digital Transformation, and Remote Services.
• Working knowledge of JavaScript for interface customization and data transformation tasks.
• Solid understanding of networking fundamentals and system integration concepts, including TCP/IP and APIbased communication.
• Demonstrated ability to quickly identify and resolve system or procedural issues, ensuring clear communication with management and affected customers.
• Strong organizational agility, with the ability to work effectively across functions and in global, multicultural environments.
• A customeroriented mindset with a proactive approach to service.
• High level of selfdiscipline and attention to detail.
• Strict adherence to standard operating procedures and regulatory requirements.
• Effective team player with the ability to work independently when required.
• Enthusiastic, communicative personality with strong interpersonal skills and a positive team spirit.
• Willingness to travel internationally (25%+ of total working time).
• Excellent command of English; additional languages are considered an asset.

Education:

• You have completed university or college studies in business informatics, computer science or a comparable specialist training course in a relevant field.
• 3+ years of experience in Healthcare IT, HL7 Interfaces.

Pay Transparency:

A reasonable estimate of the annual base salary for this position is $115,000 - $130,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

• Health benefits - Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.