Technical Services Specialist

LivaNova; Town of Texas (WI); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Health benefits – Medical, Dental, Vision

Employee Stock Purchase Plan

Flexible Work Schedules

Job summary

LivaNova is seeking a candidate with extensive HL7 expertise to support the deployment of healthcare data-management products. Responsibilities include configuring interfaces and providing technical support to teams. Ideal candidates will have a minimum of 3 years in Healthcare IT and experience with Mirth Connect.

The position offers a salary estimate of $115,000 - $130,000, plus additional benefits such as medical coverage and a retirement plan.

Qualifications

• Extensive experience in IT within a hospital or medical device environment.
• Deep expertise in HL7 standards, especially HL7 v2.x.
• Hands-on experience with healthcare interfaces.

Responsibilities

• Leverage HL7 expertise for LivaNova products.
• Develop system solutions for healthcare interface processing.
• Provide 2nd-line support for HL7 interface issues.

Skills

HL7 standards expertise

Mirth Connect experience

JavaScript knowledge

Networking fundamentals

Customer-oriented mindset

Strong organizational skills

Interpersonal skills

Education

University or college studies in business informatics or computer science

3+ years of experience in Healthcare IT

Tools

Mirth Connect

Job description

General Responsibilities

• Leverage HL7 expertise to define, design, and create programs, templates, and processes supporting the deployment of current and future LivaNova perfusion data‑management products.
• Apply advanced analytical, technical, and conceptual skills to develop system solutions for healthcare interface processing.
• Provide 2nd‑line support to global LivaNova teams and distributors’ Field Services through email and hotline channels, focusing on HL7 interface and IT‑related issues.
• Configure channels, filters, transformers, destinations, and scripts to support multiple healthcare messaging standards (e.g., HL7 v2.x, JSON, XML).
• Contribute to investigations of recurring technical problems and repair‑related complaints, identifying root causes and recommending solutions.
• Communicate with and educate customer departments affected by product updates, issues, or interface changes.
• Identify and resolve system and procedural issues promptly, ensuring timely communication to management and impacted customers.
• Develop and maintain comprehensive technical documentation for all processes and procedures.
• Provide support during technical trainings for Field Service Engineers when required.
• Maintain and generate service‑related records and reports in accordance with internal standards.
• Ensure full compliance with LivaNova policies, guidelines, and corporate values.

Skills and Experience

• Extensive experience in IT within a hospital environment and/or the medical device industry, including hands‑on work with healthcare interfaces.
• Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial), including message structures, segment logic, triggers, data types, and interface troubleshooting.
• Hands‑on experience with Mirth Connect (NextGen Connect), including configuring channels, transformers, filters, scripts, destinations, database connectors, and monitoring interface performance.
• High affinity for modern technologies with a solid understanding of current trends such as IoT, Digital Transformation, and Remote Services.
• Working knowledge of JavaScript for interface customization and data transformation tasks.
• Solid understanding of networking fundamentals and system integration concepts, including TCP/IP and API‑based communication.
• Demonstrated ability to quickly identify and resolve system or procedural issues, ensuring clear communication with management and affected customers.
• Strong organizational agility, with the ability to work effectively across functions and in global, multicultural environments.
• A customer‑oriented mindset with a proactive approach to service.
• High level of self‑discipline and attention to detail.
• Strict adherence to standard operating procedures and regulatory requirements.
• Effective team player with the ability to work independently when required.
• Enthusiastic, communicative personality with strong interpersonal skills and a positive team spirit.
• Willingness to travel internationally (25%+ of total working time).
• Excellent command of English; additional languages are considered an asset.

Education

• You have completed university or college studies in business informatics, computer science or a comparable specialist training course in a relevant field.
• 3+ years of experience in Healthcare IT, HL7 Interfaces.

Pay Transparency

A reasonable estimate of the annual base salary for this position is $115,000 - $130,000 + discretionary annual bonus. Pay ranges may vary by location.

Benefits

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules