Technical Services Representative Sr

Clearwater Paper; Washington, Spokane (District of Columbia, WA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic individual for a remote role that involves significant travel. This position focuses on enhancing customer value through effective communication and technical support, ensuring product quality meets expectations. You will lead initiatives for continuous improvement and foster strong relationships with clients, contributing to their operational success. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for driving efficiency in manufacturing processes. If you are ready to make a meaningful impact in a collaborative environment, this opportunity is for you.

Benefits

Incentive Plans

Comprehensive Benefits

Paid Time Off

Qualifications

• 7+ years of technical or sales experience in the packaging industry.
• Advanced knowledge of SBS folding cartons and food service.

Responsibilities

• Facilitate communication between customers and mill operations.
• Plan and coordinate trials for new products and analyze conversions.

Skills

Communication Skills

Problem-Solving

Organizational Skills

Data-Driven Decision-Making

Leadership

Adaptability

Education

Bachelor's Degree in Industrial Management

Bachelor's Degree in Engineering

Tools

Microsoft Office Suite

Job description

Where you will work

Clearwater Paper is a leading independent supplier of paperboard packaging products to North American converters. Headquartered in Spokane, Washington, our team produces high-quality, sustainable paperboard for consumer goods and food service packaging.

Our success is built on our talented team, embodying core values of commitment, collaboration, communication, courage, and character. We foster a safe, respectful, and valued environment, supporting our communities through various initiatives. For more information, visit www.clearwaterpaper.com.

This is a remote role with significant travel required, primarily in the Mid-West and East Coast regions, with some West Coast locations.

What you will do

Reporting to the Vice President of Sales, you will facilitate communication between customers and mill operations to enhance customer value, ensuring products meet or exceed expectations. You will plan and coordinate trials for new products, analyze and troubleshoot customer conversions, and promote waste reduction to build loyalty and strengthen relationships with select customers.

Customer Relations

• Prepare and deliver sales presentations on quality, assessments, or efficiency issues to decision-makers at customer headquarters or divisions.
• Assess customer accounts for opportunities to improve quality, service, cost, and efficiency.

Customer Focus and Services

• Assist customers with implementing lean manufacturing and continuous improvement methodologies.
• Facilitate Kaizens and conduct manufacturing assessments to improve efficiency and profitability.
• Support customers in executing improvement initiatives and developing strong relationships.
• Identify and communicate barriers impacting customer retention and satisfaction.

Internal Technical Support & Services

• Investigate complaints, determine root causes, and implement corrective actions.
• Act as a customer advocate within the mill, ensuring customer needs are understood and met.
• Participate in product development and trials, coordinating across teams.

Leadership

• Guide customers and internal teams, fostering technical skill development through training and mentoring.
• Provide honest feedback on product quality and performance.
• Lead by example with high integrity and trust.

Communication

• Maintain regular technical and customer communication with mill personnel.
• Represent the voice of the customer internally and contribute to strategic planning.

Key Competencies & Attributes

• Strong understanding of business metrics and data-driven decision-making.
• Strategic thinker with tactical execution skills.
• Proven leadership in collaborative, matrixed environments.
• High curiosity, proactive, and adaptable mindset.
• Innovative outlook with a focus on continuous improvement.
• Experience working with diverse groups and managing change effectively.

What you will need

• Bachelor's Degree in Industrial Management, Engineering, or related field.
• At least 7 years of technical or sales experience.
• Advanced knowledge of SBS folding cartons and Food Service, with cup experience preferred.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office Suite at an intermediate level.
• Ability to develop new processes and participate in continuous learning.
• Willingness to travel frequently by air and car, including international trips.
• Physical capability to handle equipment, samples, and perform exertion as required.

Total Rewards

We offer a comprehensive total rewards package, including incentive plans, benefits, and paid time off. Salary ranges are market-based and consider internal equity, experience, and location. For questions, contact Talent Acquisition at [e-mail].

Note: We do not sponsor employment-based visas. Applicants must be authorized to work in the U.S. without sponsorship.

#Clearwater Paper #Remote