Customer Service Representative III (Part-time 20 hours/week), Retail Banking (West Seattle, WA)

HomeStreet Bank; Washington, Seattle (District of Columbia, WA); On-site; USD 80,000 - 100,000; Part time

Job summary

Ein etabliertes Unternehmen im Bankwesen sucht einen engagierten Kundenservice-Mitarbeiter, der für die Akquisition und Pflege von Kundenbeziehungen verantwortlich ist. In dieser Rolle werden Sie außergewöhnlichen Service bieten, komplexe Transaktionen durchführen und aktiv an Verkaufsprogrammen teilnehmen. Wenn Sie über starke Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten, das Wert auf Teamarbeit und persönliche Entwicklung legt. Werden Sie Teil eines Unternehmens, das sich für die Zufriedenheit seiner Kunden und die Unterstützung seiner Mitarbeiter einsetzt.

Benefits

Medizinische, zahnärztliche und augenärztliche Versorgung

401(k) mit Arbeitgeberbeitrag

Wellness-Programm

Generöse Urlaubs- und Krankheitsregelungen

Kostenlose Mitarbeiterkonten

Mitarbeiterkredite

Familienurlaub und Invaliditätsleistungen

Qualifications

• Mindestens 3 Jahre Erfahrung als Kundenservice-Mitarbeiter oder in verwandten Bereichen.
• Starke Kundenbeziehungen und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Akquisition und Pflege von Kundenbeziehungen.
• Durchführung komplexer Transaktionen und Kreditvergabe.
• Bereitstellung außergewöhnlicher Kundenservice-Erfahrungen.

Skills

Kundenbeziehungen

Kommunikationsfähigkeiten

Entscheidungsfindung

Selbstmotivation

Education

High School Diplom oder gleichwertig

Tools

Teller-Software

Microsoft Word

Microsoft Excel

Job description

Customer Service Representative III (Part-time 20 hours/week), Retail Banking (West Seattle, WA)

Posting Date: May 7, 2025

Salary Range: $20.14 - $28.17

Depending on knowledge, skills, abilities, and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.

Benefits* worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability, and family leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, "Commute Trip Reduction" (CTR), and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid community service leave annually
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location-specific notices is available in our privacy policy.

California applicants may click this link: Fair Chance Ordinance for Los Angeles County to see additional information.

Job Description Summary:

Position Summary: This position is responsible for acquiring, retaining, and expanding customer relationships. The Sr. CSR provides exceptional customer service by managing the customer experience from introduction to HomeStreet Bank through profiling, assessing needs, and recommending products. Performs teller services, such as deposits, withdrawals, and account maintenance, while always maintaining superior customer service.

Job Details:

Primary Functions:

New Accounts/Sales Activities

• Interview and profile customers to recommend appropriate banking products and services.
• Partner with other bank lines to identify sales opportunities and ensure outstanding service.
• Process complex transactions, including account ownership changes, trusts, guardianship, and estate accounts.
• Originate consumer loans and ensure prompt processing.
• Open and close various account types.
• Cross-sell bank products and services, making referrals as appropriate.
• Participate in sales programs to generate new customers.
• Meet referral and personal performance goals.
• Maintain thorough knowledge of bank products and services.

Service Activities

• Lead by example in customer service and advocacy.
• Actively listen and resolve issues with tact and professionalism.
• Support branch lobby management.
• Provide exceptional service utilizing STAR qualities: Seamless, Trustworthy, Attentive, Resourceful.
• Resolve situations using HEAL guidelines: Hearing, Easing, Acting, Leaving positive impressions.
• Find ways to exceed customer expectations.
• Participate in community events.

Teller Activities

• Perform daily teller transactions and maintain accuracy.
• Balance cash drawer and maintain compliance records.
• Manage vault cash and meet shipment requirements.
• Assist with project responsibilities such as ATM processing and branch balancing.
• Support other CSRs as needed.

Operational Activities

• Participate in branch audits.
• Follow policies, procedures, and regulatory requirements.
• Perform other duties as required.

Qualifications:

• Minimum 3 years experience as a CSR or in related operations.
• Proficiency with teller software, Word, Excel, and banking programs.
• Strong customer relations and communication skills.
• Dependable, self-starter, able to meet deadlines.
• Excellent judgment and confidentiality skills.
• Ability to analyze information and make decisions quickly.
• High school diploma or equivalent.

Physical Considerations:

• Ability to operate office equipment.
• Physical exertion up to 10 pounds occasionally.
• Sitting, walking, standing, bending, and reaching as needed.

This description may be updated based on corporate needs, individual performance, or position demands.

Area:

Customer Service (Sales)

Helping all candidates find great careers is our goal. The information provided is secure and confidential.

Apply directly at the employer’s website.