Technical Services Representative - Automotive Finishes

Sherwin-Williams; Kenilworth (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Sherwin-Williams in New Jersey seeks a field technical specialist to apply automotive products across customer sites, including collision shops and dealerships. You will address paint-process challenges and develop tailored solutions while maintaining strong customer relationships.

The role requires 3–5 years in vehicle refinish, valid driver's license, and willingness to travel up to 75% across customer locations; a business-related degree is preferred.

Qualifications

• Experience with vehicle refinish processes and products.
• Strong verbal and written communication skills.
• Ability to perform basic math and financial ratios.
• Ability to make independent decisions.

Responsibilities

• Familiarize self with Sherwin-Williams products and procedures.
• Assist customers in selecting and applying products to build expert relationships.
• Support sales reps with technical and marketing assistance.
• Assist in color verification and field color formulations.
• Enter calls in CRM with detailed comments.
• Troubleshoot product quality issues and implement solutions.

Skills

Vehicle refinishing knowledge

Valid driver's license

Sales experience

Automotive aftermarket experience

Education

High School Diploma or equivalent

Bachelor’s Degree (business-related)

Job description

Job Description

The position is responsible for efficient application of Sherwin-Williams Automotive products in customer’s accounts, including collision shops, dealerships, production shops, auto auctions, etc. The incumbent will spray product and resolve any common difficulties that may occur during the paint process as well as identify customer needs and develop appropriate solutions.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Responsibilities

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Assist customer in proper selection and application of product to develop expert relationship.
• Support sales reps branch operations and distributors with technical and marketing assistance as needed.
• Develop knowledge/skills regarding sales techniques and methods.
• Assist in color verification and field color formulations.
• Assist Branch operations and distributors in internal training at all levels.
• Develop training aids and implement as needed to effectively communicate information.
• Assist customer in set-up and implementation of mixing systems.
• Allow self to be readily accessible to customer for advice/assistance.
• Build/manage relationships with sales reps/branches.
• Identify potential problems and establish solutions with sales support network.
• Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
• Possess knowledge of Sherwin-Williams’ competitive advantages.
• Act as key technical knowledge source by staying up to date on industry and product change.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
• Efficiently budget technical support calls to ensure the best use of time and company resources.
• Maintain accurate records of all demonstrations.
• Make delivery of product as needed ensuring customer’s quality and service expectations are met.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.
• Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
• Adhere to company safety standards at all times
• Suggests new products that are introduced if applicable.
• Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.
• Enter all calls in CRM with detailed and accurate comments.
• Troubleshoot product quality issues that may occur and implement solutions.

Qualifications

Required:

• High School Diploma or equivalent

Preferred:

• Bachelor’s Degree in a business-related field

Knowledge & Experience

Required:

• Valid driver’s license
• At least 3-5 years working with vehicle refinish processes and products

Preferred:

• Prior sales experience
• Automotive aftermarket experience

Technical/Skill Requirements

Required:

• Demonstrated ability to work with word documents and spreadsheets
• Demonstrated high level of both verbal and written communication skills
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
• Demonstrated ability to make independent decisions
• Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on occasion.
• Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van since a major portion of this position is traveling from site to site.
• Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.Employee must be able to operate a hand truck and/or material handling equipment.
• Employee must be able to operate a computer and communicate via the telephone.

TRAVEL REQUIREMENTS

(TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 75%

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.