Customer Service Associate - Automotive Finishes

Sherwin-Williams; Peoria (IL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Bonus program

Health benefits

Generous time off

Job summary

Sherwin-Williams in Peoria, IL is seeking a part-time Customer Service Associate to prepare orders, load and unload deliveries, and assist customers in person and over the phone. The role requires operating warehouse equipment while ensuring safety and efficiency.

Hours are Monday–Friday, 8:00 AM–5:00 PM, with potential bonus eligibility and comprehensive benefits. The position emphasizes accuracy in transactions, inventory awareness, and teamwork within a supportive environment at Automotive

Qualifications

• Must be 18+ years old and legally eligible to work in the United States.
• Must be able to lift up to 70 lbs and frequently lift 50 lbs.
• Must have a valid, unrestricted driver’s license.

Responsibilities

• Prepare orders for delivery or pickup safely and on schedule.
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment (forklifts, pallet jacks, carts).
• Assist customers in person and over the phone.
• Process sales transactions at the POS according to policy.
• Maintain a clean, safe working environment and optimize space.

Skills

Customer service

Loading/ unloading

Forklift operation

Valid driver’s license

Teamwork

Safety procedures

Material handling experience

Pallet jack operation

Education

High School diploma or GED

Tools

Forklift equipment

Pallet jack operation

Job description

Job Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed. The individual selected for this role will be expected to work at Automotive Finishes #9328 located at 2112 W Townline Road, Peoria, IL 61615. This is a part-time position. The work schedule will align with the branch’s hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change. This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans. This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.