Technical Services Representative

Triumvirate Environmental, Inc.; Northampton (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401k match

Tuition reimbursement

Mentorship & Career Succession

Relocation opportunities

Insurance discounts

Training & certifications

Job summary

Triumvirate Environmental, Inc. seeks a Technical Services Representative for our Northampton, PA office to support sales and technical services teams.

Responsibilities include coordinating jobs with customers, preparing paperwork, invoicing, handling calls, and assisting with bids and proposals. The role emphasizes data accuracy, exceptional customer interaction, and ongoing training in environmental health & safety.

Qualifications

• Strong communication, analytical, technical, and organizational skills.
• Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint).

Responsibilities

• Coordinate jobs with customers and prepare paperwork, including trucking process paperwork and weights.
• Create and distribute invoices with quotes for services such as lab packs and lab moves.
• Field incoming calls from prospective and existing customers and respond or direct to appropriate team member.
• Assist Sales and Technical Services with job scopes and coordination of bids, proposals, and quotations.
• Assist Sales with administrative tasks to maintain and grow the customer base, including waste profiling and shipment report generation.
• Organize and control all job folders and customer master files; ensure proper filing and retrieve files for job costing.
• Provide quality control by contacting customers post-service to conduct surveys.
• Attend sales and other necessary meetings; provide technical support to inside and outside sales reps and customers.
• Assist with approval of OSS, lab pack, and other job folders.
• All other duties as assigned.

Skills

Communication skills

Analytical skills

Technical skills

Organizational skills

Education

Hazardous-waste industry degree

Relevant military experience

Tools

Microsoft Office

Job description

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Northampton, PA office.

This highly motivated individual will be responsible for delivering operational and administrative excellence to support our sales and technical services teams—ensuring that every customer interaction is efficient, accurate, and leaves a lasting impression.

Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Technical Services General Manager . This role is onsite and is based out of our Northampton, PA office.

• Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated weights
• Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
• Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
• Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
• Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
• Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
• Provide Quality Control by contacting customers, post-service, to conduct surveys
• Attend all sales meetings and other necessary meetings
• Provide technical support to Inside and Outside Sales representatives and customers
• Assist with the approval of OSS, lab pack, and other job folders
• All other duties as assigned
• Bachelor's degree or equivalent experience in hazardous-waste industry, or relevant military experience
• Ability to work as a team player
• Determination/eagerness to learn about the environmental health & safety field
• Creativity in solving unique problems
• Strong communication, analytical, technical, and organizational skills
• Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation

#LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website !

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view your California Privacy Notice and Policy, click here .