Technical Services Representative

Dover Corporation; De Pere (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Dover Fueling Solutions (DFS) is seeking a technically skilled field service and technical support specialist in the United States to assist customers and distributors, troubleshoot equipment, and deliver product training. You will collaborate with Engineering and Production to improve product performance and customer satisfaction.

The role includes on-call after-hours support, installation and site evaluations, and cross-functional collaboration.

Qualifications

• Associate degree in Electromechanical Technology, Electrical Design, or related field or equivalent experience.
• Minimum of two years’ experience in technical services or related area.
• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps preferred.
• Experience with machinery assembly, installation, or troubleshooting is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently, manage priorities, and provide effective customer support.
• Valid driver’s license and ability to travel domestically and internationally.
• Willingness to participate in rotating after-hours on-call schedule.

Responsibilities

• Provide technical support to customers and distributors, troubleshoot equipment issues, and deliver product training.
• Collaborate with Engineering, Production, Parts, and R&D to improve product performance.
• Diagnose and resolve technical issues involving equipment over the phone and on-site.
• Assist with installations and conduct site evaluations.
• Handle after-hours on-call support as part of rotating schedule.
• Maintain service records and contribute to manuals and training materials.

Skills

Technical support

Troubleshooting

Customer service

Communication

Analytical thinking

Education

Associate degree in Electromechanical Technology or related field

Tools

Microsoft Office

Windows-based systems

Job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

WHAT YOU’LL DO

In this role, you will provide technical support to customers and distributors, troubleshoot equipment issues, assist with installations, and deliver product training. You will also collaborate with Engineering, Production, and other internal teams to improve product performance and customer satisfaction.

This is an excellent opportunity for someone who combines strong mechanical and electrical troubleshooting skills with a customer-focused approach and enjoys a mix of on-the-phone support, technical support work, and field support.

Key Responsibilities

• Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
• Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
• On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
• Installation & Field Service: Assist with equipment installations and conduct site evaluations.
• Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
• Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
• Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
• Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

WHAT YOU’LL BRING

• Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.

• A minimum of two years’ experience in technical services or a related area is required

• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.

• Experience with machinery assembly, installation, or troubleshooting is a plus.

• Strong analytical, problem-solving, and diagnostic skills.

• Proficiency with Microsoft Office and Windows-based systems.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to work independently, manage priorities, and provide effective customer support.

• Valid driver’s license and ability to travel domestically and internationally.

• Willingness to participate in a rotating after-hours on-call schedule.

Physical Demands:

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone, personal computer, reports and files. The employee will also be exposed to normal conditions of a manufacturing facility and wash bay. The employee will regularly required to sit and talk or hear. The employee will be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and climb or balance and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will frequently lift, carry or otherwise move and position objects up to 30 pounds, and occasionally up to 75 pounds. When working on machinery, employee will bend, stoop and crouch on a regular basis and constantly move about to coordinate work. The employee is required to regularly set up, adjust, assemble, control, test and operate machinery. Performing tasks while on a ladder may be required. Ability to operate a fork-truck or man-lift may be required

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.