Technical Services Representative

Votorantim Cimentos North America (VCNA); Bloomington (IL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Tuition reimbursement/assistance

Medical, dental, vision insurance

401K (U.S.)

Paid vacation and holidays

Training and professional development

Job summary

VCNA Prairie is seeking a Quality/Technical Services assistant in Bloomington to support Ready Mix operations. You will help track, document, audit and adjust processes, enter data into Quadrel, and maintain collaborative relationships with plant and support personnel to ensure product quality.

Responsibilities include managing daily product quality, communicating with Supervisors and Managers, and supporting performance reporting and special projects.

Qualifications

• High School Diploma plus 2–4 years related experience or equivalent
• ACI Level 1 and IDOT PCC Level 1 certifications; Level 2 within 1 year preferred
• Knowledge of concrete production and testing
• Ability to solve practical problems with concrete variables
• Strong organizational and time management skills
• Ability to handle multiple tasks in a fast-paced environment
• Excellent communication skills and flexible schedule
• Knowledge of Microsoft Office, Excel and Outlook; DOT regulations familiarity

Responsibilities

• Manage quality of product produced daily
• Coordinate with Technical Services, Operations, Dispatch and Customer Service
• Complete non-conformance and quality performance reports accurately and timely
• Assist Process Owners to measure and track performance on quality, efficiency and service
• Enter data from field technicians and labs into appropriate systems
• Retrieve information using the Command system as required
• Support Reporting and Special Projects for Technical Support leadership
• File reports, inspection results, lab certifications, and related documents

Skills

Concrete production knowledge

Problem solving

Organizational skills

Multitasking

Communication skills

Microsoft Office

Excel

Outlook

DOT regulations familiarity

Education

High School Diploma + 2–4 years related experience

Tools

Quadrel

Command system

Excel

Outlook

MS Office

Job description

WELCOME TO VCNA!

We are VCNA Prairie , part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

Summary/Job Scope:

Provides assistance and support to Technical Services personnel in tracking, documenting, auditing, validating and adjusting processes within the Ready Mix Division. Assists with data entry into Quadrel. Assists in development and maintaining positive and proactive relationships with Prairie plant, operations and support personnel, ensuring mutually beneficial and collaborative processes for maintaining product quality.

Key Responsibilities:

• Responsible for managing the quality of product being produced daily.
• Works closely and communicates regularly with Technical Services Supervisor and Managers, Operations, Dispatch and Customer Service.
• Ensures non-conformance and other quality performance reports are completed accurately and in a timely fashion.
• Provides support to Process Owners to measure, document and track specific actual performance in the areas of quality, efficiency and customer service.
• Enters data from contract field technicians in appropriate systems. Enters results from third-party laboratories into Quadrel.
• Uses the Command system to retrieve ticket, batch, customer, and other information as required.
• Assists Technical Support Manager and Technical Services Field Supervisor and Manager with Performance reporting and Special Projects.
• Files reports, inspection results, lab certifications, general office duties, etc.

Qualifications:

• Education: High School Diploma plus two to four years related experience; or equivalent combination of training and experience.
• Qualified applicants must have the following certifications: ACI Level 1 and IDOT PCC Level 1. Level 2 including 3-day IDOT Aggregate preferred. Must obtain Level 2 within 1 year of employment.
• Must have knowledge of concrete production and testing.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have strong organizational and time management skills.
• Ability to handle multiple tasks in a high profile and fast paced environment.
• Excellent communication skills and the ability to work a flexible schedule are required.
• Knowledge of Microsoft Office, Excel and Outlook. Familiarity with DOT regulations.

Note:

This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

WHAT'S IN IT FOR YOU?

• Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more
• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Competitive wages, vacation and holiday time
• Medical, dental, vision, disability and life insurance
• RRSP and DC (CAN) and 401K (U.S.)
• Employee Assistance Program (EAP): confidential support for you and your family (CAN)
• Educational scholarship program for dependents of regular salaried employees.
• Fertility drug coverage
• Paid Maternity Leave Top Up

Salary Range: $65000 - $72000 Dependent on Certifications.

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!