Technical Services Reporting Specialist

Crystal Clean; Hoffman Estates (IL); On-site; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL seeks a Technical Services Reporting Specialist to manage invoicing for National Accounts and the Technical Services Group. You will ensure accurate entry of invoices, distribute documents, and support onboarding with precise reporting.

This role requires strong Excel skills (VLOOKUP, pivot tables), excellent communication, and the ability to meet daily deadlines in a high-volume environment. Office-based work with collaboration and close-process focus.

Qualifications

• High school diploma or equivalent required with at least 3 years of relevant experience.
• Strong numerical aptitude and attention to detail.
• Ability to meet daily deadlines with consistent accuracy.
• Effective written and verbal communication skills.
• Ability to interact professionally with customers, management, and internal teams.
• Demonstrated initiative, organization, and sense of urgency.
• Experience with data entry and with customer service and accounting.
• Experience using Excel (including VLOOKUP and pivot tables), Word, and Outlook at an intermediate level.

Responsibilities

• Accurately and timely enter invoices into the accounting system.
• Distribute invoices and supporting documentation to customers via mail or email.
• Verify invoice pricing, shipping reports, and conversions.
• Create and process credit and debit memos.
• Monitor and maintain in-transit shipments.
• Maintain organized electronic records of invoices and supporting documentation.
• Respond to customer inquiries and resolve invoice discrepancies.
• Assist with period-end close activities, including shipment review near cutoff dates.
• Process assigned recurring reports.
• Collaborate with National Account Managers and Business Development Managers.
• Participate in cross-functional teams to support growth of the National Account and Technical Services businesses.
• Effectively manage priorities and deadlines in a fast-paced, high-volume environment.
• Perform other duties as assigned by management.

Skills

Numerical aptitude

Attention to detail

Deadline-driven

Customer service experience

Data entry experience

Education

High school diploma or equivalent

Associate degree or higher

Tools

Excel (VLOOKUP, pivot tables)

Word

Outlook

NetSuite

Job description

The Technical Services Reporting Specialist manages invoicing activities for the National Accounts and Technical Services Group, supporting Customer Sales and Service through accurate invoice processing, documentation maintenance, new customer onboarding support, recurring report processing, and coordination with internal teams on pricing adjustments.

Essential Functions

• Accurately and timely enter invoices into the accounting system.
• Distribute invoices and supporting documentation to customers via mail or email.
• Verify invoice pricing, shipping reports, and conversions.
• Create and process credit and debit memos.
• Monitor and maintain in-transit shipments.
• Maintain organized electronic records of invoices and supporting documentation.
• Respond to customer inquiries and resolve invoice discrepancies.
• Assist with period-end close activities, including shipment review near cutoff dates.
• Process assigned recurring reports.
• Collaborate with National Account Managers and Business Development Managers.
• Participate in cross-functional teams, as necessary, to support growth of the National Account and Technical Services businesses.
• Effectively manage priorities and deadlines in a fast-paced, high-volume environment.
• Perform other duties as assigned by management.

Education & Essential Qualifications

• High school diploma or equivalent and at least 3 years of relevant experience required.
• Strong numerical aptitude and attention to detail
• Ability to meet daily deadlines with consistent accuracy
• Effective written and verbal communication skills
• Ability to interact professionally with customers, management, and internal teams
• Demonstrated initiative, organization, and sense of urgency
• Experience with data entry
• Experience in customer service and accounting
• Experience using Excel (including VLOOKUP and pivot tables), Word, and Outlook at an intermediate level

Preferred Qualifications

• Associate degree or higher
• Experience with NetSuite

Work Environment

Fully office-based, requiring extended periods of sitting and computer use. Regular use of standard office equipment and verbal communication required. Work environment is generally quiet. Schedule flexibility required during accounting close periods and peak workloads.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated hourly range for this position is $23.00 - $26.00 an hour and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement