Technical Services Program Manager

Lginstore; Paramus (NJ); Hybrid; USD 85,000 - 110,000; Full time

Job summary

LG&P In-Store Agency in Paramus, NJ seeks a combined Account Manager and Project Manager to own client programs from brief to final shipment. You will manage relationships, scope work, and ensure on-time deployment of client-supplied devices to retail, coordinating with provisioning, kit packing, and production teams.

Responsibilities include creating schedules, tracking assets and BOMs, coordinating imaging, MDM enrollment, labeling, mounting, and quality checks, while maintaining clear client

Qualifications

• Proven results in an Account Management and/or Project Management role (min 3 years combined).
• Hands-on experience with software/device provisioning (imaging, MDM enrollment, app deployment, functional testing).
• Comfortable with light mechanical/hardware assembly and mounting using hand tools.
• Excellent attention to detail for labeling and asset tracking.
• Degree or equivalent experience.
• Strong written and oral communication; able to present to clients, vendors, colleagues.

Responsibilities

• Act as the single contact between client and LG&P In-Store Agency from brief to delivery.
• Manage and grow the client relationship with base targets and proactive support.
• Translate client specs into provisioning, mounting, labeling and kitting requirements for production.
• Develop proposals, scopes of work, and pricing for provisioning programs; manage changes.
• Provide status updates to clients including counts, quality results, and timelines.
• Resolve client problems and quality concerns; act as quality representative.
• Identify opportunities to expand scope within existing accounts.
• Create and manage project schedules, logs, and quality documentation.
• Inspect and inventory client-supplied products and BOMs; flag shortages or damages.
• Coordinate with provisioning teams for imaging, configuration, and testing.
• Mount hardware per specs and apply client labels per guide.
• Run QC checks and document rework before shipping.
• Maintain asset logs linking units to client records.
• Coordinate with warehouse for on-time, complete delivery.

Skills

Account Management

Project Management

Software provisioning

Image provisioning

MDM enrollment

App deployment

Hardware mounting

Labeling & asset tagging

Communication

Time management

Quality control

Education

University or College Degree, or equivalent experience

Tools

Imaging

MDM enrollment

App deployment

Job description

Competitive, commensurate with experience

Employment Type

On-Site

Full-Time

LOCATION

Paramus, NJ

Owns the entire lifecycle of specific client supplied devices that are trusted to LG&P to make them retail ready. Acting as both the Account Manager who manages the relationship and the Project Manager who runs the physical build. This person is the single point of contact who scopes the work, manages the schedule and budget, to ensure on-time deployment of devices to retail. Success is measured on client satisfaction and account growth as well as on-time, on-spec, error-free production output.

This role works closely with SME’s in electronic provisioning and kit packing operations. It is designed for a single, highly capable individual to carry both functions on a given account — rather than splitting Account Management and Project Management across two people — so the client has one accountable owner from proposal through final shipment. These materials are for multiple projects at once and play a small and significant role in experiential retail.

Required Qualifications

• Proven results in an Account Management and/or Project Management role (minimum 3 years combined), preferably with in-store marketing, retail fixtures, or technology/device deployment experience.
• Hands-on experience with, or strong aptitude for, software/device provisioning (imaging, MDM enrollment, app deployment, functional testing).
• Comfortable with light mechanical/hardware assembly and mounting using standard hand tools.
• Exceptional attention to detail — accurate label placement and asset tracking are critical to this role.
• University or College Degree, or equivalent experience.
• Strong written and oral communication skills; comfortable presenting to and pivoting to support clients, vendors, and colleagues to protect quality and timelines.
• Highly proficient with MS Office and/or Google Drive as a communication and documentation platform.
• Ability to manage multiple concurrent client programs and production schedules.
• Retail, in-store marketing, or consumer electronics/hardware experience an asset.
• Communication Skills
• Initiative & Integrity
• Technical Aptitude (device imaging, configuration, basic software provisioning)
• Attention to Detail and able to handle multiple priorities
• Problem-Solving and ability to work independently
• Project & Time Management Skills
• Quality Control and Inspection experience
• Hand-Tool & Hardware Assembly Skills

KEY Responsibilities

Client & Account Management

• Act as the single point of contact and liaison between the client and LG&P In-Store Agency for specific client supplied products programs, from initial brief through final delivery.
• Manage and grow the client relationship, based on individual revenue and account targets, through excellent service and proactive communication.
• Receive the client's project brief and product specifications, ask clarifying questions, and translate them into clear software-provisioning, mounting, labeling and kitting requirements for the production team.
• Develop and present proposals, scopes of work, and pricing for provisioning and integration programs; manage change orders when client specs shift mid-project.
• Provide periodic project and status updates to the client, including production counts, quality results, and shipping timelines.
• Investigate and resolve client problems, escalations, and quality concerns; act as a quality representative of LG&P In-Store Agency at all times.
• Identify opportunities to expand scope, unit volume, or service offerings within the existing account.

Project & Production Management

• Create and manage the project schedule, intake log, and quality documentation for each client program, from receipt of client-supplied product through outbound shipment.
• Receive, inspect, and inventory client-supplied products and hardware components against the bill of materials; flag shortages, damage, or spec mismatches immediately.
• Lean on teammates for provisioning requirements such as imaging, configuration profiles, MDM/device enrollment, application installation, and functional testing of every unit.
• Mount and physically integrate client-supplied hardware into fixtures, enclosures, stands, or mounts per client drawings and specifications, using proper tools and safe assembly practices.
• Apply labels accurately to each unit — asset tags, serial/barcode labels, compliance or warranty labels, and client branding — per the client's label specification and placement guide.
• Run quality-control checks at each stage of provisioning, mounting, and labeling; correct defects and document rework before units are released to shipping.
• Maintain an accurate, program-level asset log tying each unit's serial number, configuration, and label/asset tag back to the client's records.
• Coordinate kitting, packaging, and outbound logistics with the warehouse/shipping team to ensure on-time, complete delivery to the client's locations.
• Communicate continuously with internal colleagues, vendors, and (where applicable) overseas manufacturing partners to keep the program on schedule; elevate issues as needed when challenges arise.
• Organize all project files, specifications, and quality records.
• Complete other job-related duties as assigned.

LG&P is an equal opportunity employer.

LG&P is a brand and retail marketing agency that works with major retailers and brand manufacturers. Our services range from shopper research, engineering, design, and manufacturing execution.