Technical Services Manager, Netflix House - Dallas

Netflix; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading entertainment company is looking for a Technical Services Manager for Netflix House in Dallas. In this role, you will be responsible for overseeing technical excellence and managing all aspects of technical operations. The ideal candidate will have 10+ years of experience in the location-based entertainment industry and a strong background in theatrical technical systems.

Qualifications

• 10+ years of technical experience in location-based entertainment or similar.
• Strong knowledge of theatrical technical systems including lighting and AV.
• Excellent organizational skills using digital tools and Google Suite.

Responsibilities

• Ensure technical excellence in all aspects of Netflix House.
• Manage technical services budgets, including forecasting and resource allocation.
• Maintain detailed technical documentation and compliance logs.

Skills

Technical expertise

Communication skills

Project management

Organizational skills

Education

10+ years experience in technical operations

Tools

Autodesk CAD

Revit

Job description

Technical Services Manager, Netflix House - Dallas

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Technical Services Manager, Netflix House - Dallas

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Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long term value. Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions. Netflix Houses are our permanent, always-on entertainment venues, where Guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing Fandom for our members. We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time.

As a Technical Services Manager, you will lead and oversee all technical aspects at Netflix House - Dallas, ensuring the permanent elements and touring experiences are executed and maintained to the level of technical excellence required by production.

What you will do:

• Ensure technical excellence in all aspects of Netflix House.
• Maintain all technical aspects of Netflix House permanent and touring experiences to support creative vision, budget, schedule, & project strategy - including show design, systems integration, overall safety, and maintenance.
• Vet, hire, and manage third party technical vendors.
• Work closely and communicate with Netflix creative, production and operations teams.
• Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.
• Communicate with and solicit feedback from internal stakeholders and cross-functional teams.
• Establish regular meetings with key stakeholders to update on progress and solicit feedback.
• Develop long-term capital maintenance plans and technical life cycle strategies to ensure sustainability and readiness for future upgrades or enhancements.
• Manage technical services budgets, including forecasting, resource allocation, and vendor contract negotiations.
• Facilitate communication with internal stakeholders and cross-functional teams, incorporating feedback to continuously improve technical execution.
• Maintain detailed technical documentation, equipment inventory, and compliance logs in alignment with safety standards and operational protocols.

What we need from you:

• Demonstrated, 10+ years of technical experience in location based entertainment industry, technical theme park maintenance, technical theater operations, or similar..
• Strong knowledge and excitement of both permanent and touring experiences around the world.
• Excellent knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging)
• Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
• Well rounded knowledge of current and future technology trends.
• Excellent knowledge of Autodesk software (CAD, Revit, etc.)
• Experience in AR, VR, and emerging technologies production and integration.
• Ensure technical excellence, safety, and sustainability at Netflix House by managing technical operations, maintaining theatrical systems, overseeing vendor partnerships, and integrating innovative solutions for both permanent and touring experiences.
• Strong desire to think outside the box and innovate through technical solutions.
• Strong desire to find innovative and creative technical solutions to different types of experiences.
• Strong network of industry contacts.
• Excellent communication skills, both verbal and digital.
• Excellent organizing skills using digital tools and google suite.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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