Technical Services Manager

Airswift; Houston (TX); On-site; USD 82,000 - 90,000; Full time

Job summary

A leading company in chemical innovation is seeking a Technical Services Manager in Houston, Texas. The successful candidate will support customers by providing expert technical assistance on biopolymer products, ensuring high customer satisfaction, and will collaborate closely with sales teams. Candidates should have at least 2 years of experience in plastics processing and a Bachelor’s degree in Science or Engineering.

Benefits

Car Allowance per month

Business mileage and parking reimbursement

Variable annual bonus

401K with company contribution

PTO according to service (up to 200 hours)

Sick Leave

Educational Assistance Program

Employee Assistance Program

Qualifications

• At least 2 years’ working experience in plastics processing.
• Experience with biopolymers is desirable.

Responsibilities

• Provide technical support to customers and internal teams regarding biopolymer products.
• Develop and deliver technical training to customers and internal teams.
• Collaborate with the sales team to identify customer needs.

Skills

Customer satisfaction

Technical assistance

Problem-solving

Education

Bachelor’s Degree in Science or Engineering

Job description

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Airswift is working in partnership with a global leader in chemical innovation that’s developed a fully bio-based biopolymer to replace single-use plastics, which is now looking for a Technical Services Manager to be based out of Houston, Texas.

The ideal candidate who will play a key role in supporting customers and internal teams by providing expert technical assistance and ensuring the highest level of customer satisfaction in North America.

Primary Goals:

• Learn about the company's product offering and processes thoroughly.
• Understand customer needs, develop formulations that meet customer requirements and communicate updates effectively.
• Independently visiting customers as the technical specialist, looping in and coordinating with sales teams as necessary.

Primary Job Duties:

• Provide technical support to customers and internal teams regarding biopolymer products and applications
• Troubleshoot and resolve technical issues in a timely manner
• Develop and deliver technical training to customers and internal teams
• Create and maintain technical documentation to support product knowledge and application
• Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs
• Stay current with industry trends and advancements in biopolymer technology
• Perform 1 on 1 meetings as per KAH policy.
• Support other companies businesses as requested by management.
• Participate in Company-related initiatives (i.e. Best Practices) as directed by management.
• Participate in regularly scheduled training (i.e. Safety, IT) as requested by management.
• Participate in local functions as needed.
• Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business.

Essential Skills & Experience Required:

• At least 2 years’ working experience in plastics processing
• Holds a Bachelor’s Degree in Science or Engineering

Desirable Skills and Experience:

• 10 years’ experience with biopolymers
• Experienced working with application such as straws, films or wrapping
• Understanding of US regulations (FDA, EPA, MPRSA, FTC)
• Car Allowance per month, plus business mileage and parking reimbursement
• Variable and discretionary annual bonus
• 401K, company contributes 150% up to 4%
• PTO depending on service (80 hours up to 200 hours), plus 10 paid holidays and 1 personal day
• Sick Leave, Short Term Disability and Long Term Disability
• Educational Assistance Program, Employee Assistance Program

If you believe this is an opportunity that fits you, send your CV to [e-mail] and I will be glad to present you with more details on this role!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Product Management, and Customer Service

• Industries

  Plastics Manufacturing, Chemical Manufacturing, and Packaging and Containers Manufacturing

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